Automotive industry experience
Dana Bajerski
Auto Body Estimator
Fayetteville,NC
Summary
Accomplished Service Writer/Estimator with a proven track record spanning over 19 years in the automotive industry. Strong experience enhancing operational efficiency and customer satisfaction through expert cost estimation and strong leadership abilities. Excelled in streamlining processes and fostering team development, maintaining 100% CSI by leveraging auto body repair knowledge and effective communication. Strongly adaptable and results-driven, while constantly growing and improving skills.
Overview
19
19
19
19
Customer Service
4
4
Autobody Estimator
9
9
Automotive Service Advisor
Work History
Production Manager
Cross Creek Subaru
08.2023 - 04.2024
- Boosted overall performance metrics by identifying opportunities for continuous process improvements and implementing necessary changes within the collision estimation department.
- Streamlined the estimation process by implementing efficient evaluation techniques, leading to faster turnaround times.
- Resolved issues quickly to maintain productivity goals.
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
- Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
- Demonstrated adaptability while managing multiple cases simultaneously under tight deadlines without sacrificing quality or accuracy in estimations provided.
- Assisted management in maintaining a high level of shop productivity by monitoring workloads and adjusting staffing levels accordingly.
Auto Body Estimator
Caliber Collision
08.2022 - 07.2023
- Conducted thorough vehicle inspections to identify all necessary repairs and accurately estimate costs.
- Increased customer satisfaction by providing accurate and timely auto body repair estimates. Educated customers on the details of their repair estimates, fostering trust and transparency. .
- Organized detailed records of client interactions, vehicle assessments, and repair estimates to streamline workflow processes.
- Strong Experience in using CCC1 software and ALLDATA. Some experience in Mitchell.
- Negotiated competitive pricing with local parts vendors to maintain 50 percentile GP per repair order.
- Consistently met or exceeded monthly sales goals through diligent follow-up on potential leads and cultivating strong customer relationships, while maintaining 100 percent CSI.
- Average $160-$200k per month.
- Reduced turnaround time for completed repairs by closely monitoring technician progress and adjusting workload distribution as needed.
- Developed strong relationships with insurance companies and adjusters to facilitate smooth claim processing for clients.
Auto Body Estimator
Gerber Collision
11.2020 - 07.2022
- Served as a liaison between customers, insurance companies, and the repair team to facilitate clear communication regarding project expectations and timelines.
- Enhanced company reputation by consistently delivering high-quality service and maintaining professionalism throughout the estimation process.
- Conducted thorough vehicle inspections to identify all necessary repairs and accurately estimate costs.
- Collaborated with technicians to ensure a comprehensive understanding of required repairs, resulting in more accurate estimates.
- Participated in continuing education opportunities to maintain current certifications and stay abreast of industry advancements related to auto body repair estimation techniques.
Education
Associate of Science - Pharmacy
Sandhills Community College
North Carolina 05.2011
Skills
- Auto Body Repair Knowledge
- Cost Estimation
- Damage Assessment
- Insurance procedures
- Structural analysis
- Claims Processing
- Parts Ordering
- Repair Planning
- Strong leadership abilities
- Operational Efficiency
- Team Development
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Production Manager
Cross Creek Subaru
08.2023 - 04.2024
Auto Body Estimator
Caliber Collision
08.2022 - 07.2023
Auto Body Estimator
Gerber Collision
11.2020 - 07.2022
Associate of Science - Pharmacy
Sandhills Community College