Dana Baker

• Communicate with the injured worker, employer, medical personnel, attorneys, other insurance adjusters, and coworkers.
• Calculate average weekly wages, set reserves, and calculate settlements.
• Authorize medical treatment, physical therapy, translation, and transportation.
• Data entry of medical records.

Handled incoming calls from clients and employees.

• Accepted payments from clients.

• Made daily deposits.

• Coordinated weekly payroll.

• Used clear communication, active listening, and effective problem-solving skills.
• Demonstrated professionalism under pressure, effectively handling high-stress situations during emergency events.
• Upheld strict confidentiality standards while handling sensitive information related to public safety matters.
• Reduced errors in communication by maintaining precise records of dispatched calls and resource allocations.

• Participated in ongoing training programs to maintain proficiency in industry best practices and regulatory requirements.
• Successfully managed high-stress situations with composure, effectively coordinating multi-agency responses when needed.
• Enhanced emergency response times by efficiently prioritizing incoming calls.