Dana Baker

-Overseeing all of the day-to-day operations of Northpoint's Commercial portfolio and maintaining proper upkeep.

-Ensures a well-managed, well-maintained building, placing maximum emphasis on addressing the needs of the tenants.

-Coordinate project management on building turnovers and stabilization.

-Prepare budgets for each property and manage the financial performance of portfolio.

-Provide excellent service to industrial commercial real estate customers.

-Respond to tenant requests/problems in a timely and courteous manner and generate work orders directed to vendors. Follow-up with the tenant to ensure satisfactory resolution of the issue.

-Ensure that there is 24-hour emergency coverage for the properties at all times.

-Conduct periodic inspections of the commercial property and tenant spaces to ensure compliance with leases and the proper upkeep of the property.

-Ensure that property and lease files are properly maintained and kept up to date in accordance with company policy.

-Prepare and maintain appropriate tenant lease files, records, correspondence and file notes.

-Proficient with the Yardi Property management software, Salesforce and Monday.com.

-Create building and property operating budgets utilizing Yardi Advanced Budgeting.

-Complete Property tenant CAM Reconciliations utilizing Yardi.

-Provide 5 Year Building Capital Plans.

-Participate in new building onboarding punch walks and follow through on completions with the Development Manager and one year warranty review.

-Work directly with the Development Management team to ensure a smooth transition of a building post construction.

-Assist in the production of monthly, quarterly and annual reports.

-Coordinate tenant move-ins/move-outs.

-Approve and/or obtain estimates/bids for repairs at the property. Generate and track Service orders, approvals and distribution.

-Ensure accurate compliance with contracts of all property related invoices and verify and approve all service work order billings.

-Resolved customer complaints while prioritizing customer satisfaction and loyalty.

-Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.

-Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

-Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

-Answer phones, take accurate messages and maintain open communication with team members and other departments.

-Oversaw the creation of compelling marketing materials, including brochures, presentations, and social media content.

-Plan and execute well-coordinated and creative events to increase foot traffic.

-Managed the operations of the retail shopping center and move out of the tenants during the final year and demolition of the mall.

-Hire, recruit, train and retain top talent.

-Set performance expectations, monitor results and provide coaching to all team members.

-Lead the store team to deliver exceptional customer experiences by modeling selling behaviors and product knowledge.

-Execute opening and closing routines, manage the receipt of shipments, and perform bank deposits.

-Implement floorset directives to optimize the business and analyze store performance.

-Manage sales and partner with team on action plans to improve results and meet company goals.