Dana Baker

• Strategic travel to client sites to build strong relationships and support onboarding efforts to ensure smooth SaaS adoption.
• Manage and train approximately 100 providers to maximize SaaS platform engagement and client satisfaction.
• Analyze client feedback and account health to drive improvements and reduce retention risk.
• Collaborate cross-functionally to streamline workflows and strengthen team accountability.

• Led a regional clinical team, aligning clinical practices with company strategy and quality standards.
• Traveled strategically to key accounts nationwide to provide clinical oversight, resolve complex issues, and strengthen client relationships.
• Collaborated with cross-functional teams and stakeholders to support successful projects and account outcomes.
• Improved team performance through coaching, training, process improvement, and mentorship of high-potential clinicians.

• Conducted regular business reviews with partners to assess progress against clinical goals, adjusting strategies as needed to drive success.
• Collaborated closely with internal teams such as sales, customer success, product development to ensure seamless integration of partnership efforts within overall business strategy.
• Strengthened partnerships by identifying and addressing client clinical needs, ensuring alignment with company objectives.

• Oversaw a diverse portfolio of clinical accounts, ensuring consistent service quality and compliance with industry standards.
• Onboarded and strategically placed clinical providers (OTs, SLPs, Psychologists, and Social Workers) to support effective service delivery.
• Managed client relationships and collaborated with multidisciplinary teams to optimize care and enhance satisfaction.
• Improved client satisfaction by proactively identifying issues and resolving concerns in a timely manner.

• Mentored SLPs and OTs to troubleshoot school district-level clinical issues and support effective service delivery.
• Developed and implemented IEPs to enhance communication skills for diverse student populations.
• Conducted assessments to identify speech and language disorders and support accurate diagnoses.
• Collaborated with multidisciplinary teams and advocated for students’ needs to create supportive educational environments.

• Developed and implemented IEPs and evidence-based interventions to enhance communication skills for diverse student populations.
• Conducted assessments to identify speech and language disorders and support accurate diagnoses.
• Collaborated with multidisciplinary teams and advocated for students’ needs to create supportive learning environments.
• Improved program efficiency by simplifying documentation through SaaS solutions.

• Advocated for clients' needs within educational settings to support academic success and inclusion.
• Evaluated and diagnosed patients with speech, language, voice, and fluency disorders using standardized assessments and clinical observations.
• Implemented group therapy sessions for individuals with similar communication challenges, promoting peer support and increased motivation.

• Developed and implemented personalized treatment plans to meet client goals and completed all necessary documentation for insurance processing.
• Conducted comprehensive evaluations to identify speech and language disorders across diverse populations.
• Collaborated with multidisciplinary teams and families to support communication development and provide guidance on strategies and interventions.
• Utilized AAC devices and sign language for children with limited verbal skills.

Internship and Student Clinician Settings:

• Good Samaritan Regional Medical Center
• Barrow Neurological Institute
• ASU Infant-Child Communication Program
• ASU Speech and Hearing Clinic