Dana Baldino, BS, DC
Pingree,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
Medical Laboratory Technician 1
Alverno Clinical Laboratories
Elgin, IL
06.2023 - Current
- Interpreted data from various sources including patient history, lab results, imaging studies.
- Recorded all test results accurately into the laboratory computer system.
- Verified patient information and collected specimens according to established protocols.
- Conducted microscopic examinations of body fluids such as urine or blood samples.
- Reviewed medical records for completeness and accuracy prior to analysis or testing of specimens.
- Identified discrepancies in test results that may indicate errors in specimen collection or processing methods.
- Analyzed test results for accuracy and prepared reports for physicians.
- Monitored inventory levels of chemicals and reagents necessary for accurate testing processes.
- Collaborated with other healthcare professionals when needed to provide optimal patient care.
- Prepared reagents, media, stains, solutions, and other materials used in testing procedures.
- Maintained a safe working environment by following safety guidelines and regulations set forth by the organization.
- Participated in continuing education activities such as seminars or workshops related to medical technology advancements.
- Provided technical support to clinicians regarding specimen collection requirements or other pertinent issues.
- Processed specimens using automated analyzers according to standard operating procedures.
- Assisted with the training of new personnel in laboratory techniques and procedures.
- Performed routine maintenance and troubleshooting on laboratory instruments.
- Reported any suspected problems with test performance directly to supervisor or clinical staff members.
- Performed quality control tests on laboratory equipment and supplies to ensure accuracy of results.
- Ensured compliance with applicable regulatory standards such as CLIA.
- Cleaned and sterilized lab area, tools and equipment.
- Operated equipment to analyze bodily fluids for anomalies.
- Maintained clean and fully operational laboratory equipment.
- Designed and executed laboratory testing to record observations and interpret findings.
- Used appropriate collection and processing procedures to avoid inadequate specimens and promote reliability of blood products.
- Participated in continuing education and professional development activities, staying current with advances in the field.
- Followed standard precautions using personal protective equipment as required.
- Engaged in the troubleshooting and resolution of technical problems with laboratory equipment and assays.
- Collaborated with healthcare teams to provide timely and accurate test results, aiding in patient care decisions.
- Utilized automated equipment and instruments, including spectrophotometers and centrifuges, to analyze samples.
- Calibrated and performed routine maintenance to keep laboratory equipment in satisfactory condition.
- Operated point-of-care testing equipment in a fast-paced environment, ensuring rapid response times.
- Implemented and monitored laboratory safety protocols, including the handling and disposal of hazardous materials.
- Interpreted test results and communicated findings to physicians, contributing to patient treatment planning.
- Calibrated and performed routine maintenance on laboratory equipment to ensure optimal performance.
- Managed inventory supplies, reagents, and consumables, ensuring availability for all testing requirements.
- Conducted comprehensive blood tests, including CBC, lipid panels, and glucose levels, ensuring accurate patient diagnoses.
- Coordinated prioritization, receipt and delivery of laboratory specimens.
- Assisted in the training and orientation of new staff, promoting a culture of continuous learning and improvement.
- Monitored standardized clinical laboratory tests and procedures appropriate to blood banking.
- Maintained patient, specimen and tracking data using laboratory computer system.
- Performed high-complexity testing in areas such as microbiology, hematology, and biochemistry under minimal supervision.
- Properly documented all variables relative to specimen processing.
- Identified and corrected problems that could adversely affect test performance or reporting of test results.
- Conducted microscopic analyses of blood, urine, and tissue samples, identifying abnormal cells or indicators of disease.
- Maintained strict adherence to laboratory quality control and assurance measures, reducing error rates significantly.
- Evaluated and processed biological specimens to support accurate and appropriate testing procedures.
- Utilized Laboratory Information Systems (LIS) for the entry and retrieval of patient data, improving efficiency.
- Ensured compliance with all federal, state, and local regulations, including HIPAA and OSHA standards.
- Performed quality control procedures to validate test results according to established standards.
- Maintained detailed records of tests performed and results obtained, ensuring traceability and accountability.
- Performed quality control checks on test results, identifying and rectifying discrepancies.
- Followed laboratory guidelines for handling biological specimens.
- Conducted analysis using microscope or test equipment to detect diseases or irregularities.
- Prepared standard solutions to combine with samples according to formulas or procedures.
- Conducted blood tests for transfusions.
- Cleaned and calibrated laboratory equipment.
- Supervised or instructed new technicians on laboratory protocols.
- Obtained serum or viral swab samples for analysis.
- Analyzed results of tests for conformity to specifications.
- Performed complete blood counts using automated hematology analyzer.
- Consulted with pathologist for diagnosis upon discovery of abnormal cells.
- Recorded test or medical data for reports using narratives, charts or graphs.
- Combined reagents with samples following standardized experimental processes.
- Used microscope to examine cells stained with dye to identify anomalies.
- Calibrated instruments according to manufacturer specifications.
- Conducted data analysis to identify trends in experiments.
- Performed preventive maintenance on laboratory equipment to ensure optimal performance.
- Participated in weekly team meetings to discuss progress on projects or upcoming tasks.
- Sanitized workstations and instruments to avoid cross-contamination.
- Managed lab work smoothly and with reliable accuracy to meet regulatory and operational demands.
- Analyzed specimens using standard laboratory procedures in hematology, microbiology, biochemistry, and molecular biology.
- Maintained and calibrated laboratory equipment, including spectrophotometers, centrifuges, and pH meters to ensure accurate results.
- Disposed of laboratory materials and samples using well established guidelines and instructions.
Healthcare Provider
Illinois Acupuncture and Spine Clinic, LLC
Pingree Grove, IL - Illinois
11.2011 - 06.2023
- Referred patients to medical specialists or other practitioners for more specialized courses of treatment.
- Ordered and interpreted results of laboratory tests and radiographs.
- Referred patients to medical specialists, social services or other necessary resources.
- Discussed histories and current symptoms or complaints with every patient.
- Analyzed records, exam data and test results to inform diagnoses.
- Checked patient pulse, temperature and respiration to take measurement of body's basic functions.
- Consulted on outside cases with generalists and specialists needing specific expertise.
- Improved patients' wellbeing by advising on medical and lifestyle issues impacting current health.
- Met with patients to determine specific medication, treatment and recovery needs.
- Managed ongoing care of patients with chronic issues of varying severity and treatment requirements.
- Worked with patients and families to design care plans.
- Explained potential prognoses of diseases or traumatic conditions.
- Utilized superior interpersonal skills to establish rapport and place patients at ease in stressful situations.
- Prescribed medications or treatment regimens to address patient conditions.
- Updated charts with latest information, test results and differential diagnoses.
- Reviewed patients' histories and conducted physical examinations to determine diagnosis and treatment plan.
- Met with patients to discuss needs, conduct tests and evaluate clinical presentations.
- Collaborated with other healthcare professionals to provide comprehensive patient care.
- Gave advice and assistance to patients with regard to diet, exercise and other homeopathic factors.
- Ordered and executed diagnostic tests and analyzed diagnostic images to further investigate patient conditions.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Oversaw team of healthcare staff to keep operations in compliance with regulatory and care standards.
- Taught family members appropriate ways to lift, turn and re-position patients.
Chiropractor
Illinois Acupuncture and Spine Clinic, LLC
Pingree Grove, IL - Illinois
11.2011 - 06.2023
- Recruited, trained and mentored staff members on clinic policies and procedures, patient interaction and innovations in chiropractic medicine.
- Developed and actualize plans to streamline patient flows, increase office and patient care efficiency and generate new revenues.
- Informed patients and caregivers on diagnoses, treatment options and injury self-management.
- Prepared detailed patient case histories.
- Educated patients on quality of life benefits through routine chiropractic care.
- Utilized diverse manual manipulation techniques and specialized tools and equipment to alleviate pain and improve mobility.
- Arranged diagnostic x-ray procedures to determine cause of musculoskeletal condition, symptom or complaint.
- Obtained and recorded patients' medical histories and treatment progress for optimal treatment planning.
- Assessed patients to identify musculoskeletal and spine disorders and developed therapeutic treatment plans to correct abnormalities.
- Analyzed x-rays to locate source of patient difficulties and rule out fractures or diseases.
- Reviewed clinic performance metrics utilizing statistical analysis to evaluate clinic procedure and marketing effectiveness.
- Documented and maintained accurate and updated patient case histories.
- Provided constructive feedback to enhance staff competencies and care quality.
- Performed manual adjustments to spine and other body articulations to correct musculoskeletal system conditions.
- Provided services to relieve pain and increase physical mobility in patients.
- Recommended implementation support devices such as straps, tapes, bandages, braces and non-pharmacologic pain management regimens to achieve treatment plan outcome goals.
- Consulted with patients upon reviewing health and medical histories related to basic blood chemistry, to more complex analyzing of MRI, CT, ultrasound.
- Advised patients about chiropractic procedures and recommended appropriate courses of treatment.
- Emphasized recuperative strength of body to heal itself without drugs or surgery.
- Obtained and recorded medical histories and ordered diagnostic images to diagnose health problems.
- Educated patients regarding positive lifestyle choices such as nutrition, exercise and stress management.
- Applied knowledge of release work, table adjustments and spinal manipulation to treat patient concerns.
- Completed full reviews of patient histories as well as complete physical, neurological and orthopedic examinations.
- Diagnosed, treated and prevented mechanical disorders of musculoskeletal system.
- Directed daily activities and managed clinic budget and durable medical equipment expenditures.
Company Owner
Illinois Acupuncture and Spine Clinic, LLC
Pingree Grove, IL - Illinois
11.2011 - 06.2023
- Prepared staff work schedules and assigned team members to specific duties.
- Formed and sustained strategic relationships with clients.
- Implemented successful business strategies to increase revenue and target new markets.
- Set pricing structures according to market analytics and emerging trends.
- Supported employee development of skills and abilities, enabling personnel to effectively fulfill current or future job roles and responsibilities.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Established strong relationships with suppliers and vendors to secure best prices on resources needed for business operations.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Mitigated business risks by working closely with staff members and assessing performance.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Hired and trained new department managers to increase team oversight and productivity.
- Hired top-level talent and provided consistent mentoring, building strong management team.
- Structured HR consulting services to support clients during organizational developments and changes.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Mentored newly hired employees to take on responsibilities and tasks with solid understanding of requirements.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Hired specialists or consultants to review company's compliance with federal, state and local laws.
Billing Specialist
Self Employed Services
Elgin, IL - Illinois
08.2006 - 06.2023
- Contacted insurance providers to verify insurance information and obtain billing authorization.
- Assessed billing statements for correct diagnostic codes and identified problems with coding.
- Generated and distributed month-end statements for customers and resolved related concerns.
- Verified accuracy of information and resolved discrepancies with vendors before entering invoices for payment.
- Maintained accounting ledgers by verifying and posting account transactions.
- Reviewed engine assigned codes and modifiers to update and verify accuracy.
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
- Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
- Researched and resolved billing inconsistencies and errors through individual and collaborative analysis.
- Recorded amounts due for items purchased or services rendered by preparing statements, bills or invoices.
- Executed account updates and noted account information in company data systems.
- Performed insurance verification, pre-certification and pre-authorization.
- Reviewed vendor documentation to comply with payment guidelines.
- Gathered information to produce accounts payable reports for review.
- Verified accuracy and integrity of motor vehicle and workers' compensation claims through careful research and analysis.
- Submitted claims to insurance companies.
- Weighed envelopes containing statements to determine correct postage and affix postage.
- Accurately input procedure codes, diagnosis codes and patient information into billing software to generate up-to-date invoices.
- Developed strong professional rapport with vendors and clients.
- Reviewed legal claims for accuracy and issues.
- Reconciled codes against services rendered.
- Managed all payments processing, invoicing and collections tasks.
- Managed numerous client accounts to track and collect money owed.
- Collected, posted and managed patient account payments.
- Managed account receivables to maintain payments within net terms.
- Created receiving reports and updated vendor balance sheets to record accounts payable.
- Enforced compliance with organizational policies and federal requirements regarding confidentiality.
- Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
- Checked claims coding for accuracy with ICD-10 standards.
- Investigated and resolved issues to maintain billing accuracy.
- Answered customer questions to maintain high satisfaction levels.
- Input payment history and other financial data to keep customer accounts up-to-date in system.
Education
Medical Laboratory Science Certificate - Medical Laboratory Science
NOW Program
Indiana11-2023
Doctor of Chiropractic - Health Sciences
National University of Health Sciences
Lombard, IL04.2004
Bachelor of Science - Biology
Benedictine University
Lisle, IL05.1999
Associate of Arts - Biology Teacher Education
William Rainey Harper College
Palatine, IL12.1995
Skills
- Experience in Leadership
- Content Management Expertise
- Team Building
- Friendly, Positive Attitude
- Supervision & Leadership
- Good Work Ethic
- Critical Thinking
- Team Management
- Organizational Skills
- Customer Service
- First Aid/CPR
- Machine learning
- Safety processes and procedures
- Laboratory techniques
- Laboratory equipment functions
- Quality testing
- Hematology analysis
- Instrument maintenance
- Equipment testing and calibration
- Cytology processing
- Quality control procedures
- Urinalysis testing
- Blood bank operations
- Lab supply management
- Lab testing
- Data interpretation
- Test documentation
- Chemistry testing
- Equipment calibration
- Lab instrument maintenance
- Training and mentoring
- Laboratory safety protocols
- Specimen collection
- Coagulation studies
Additional Information
- Expert in nutrition
- Excellent interpersonal relationships
- Superior attention to detail
- Fast learner
- Terrific Leader
Interests
- Family
- Preparation and execution of celiac/dairy free/nut free meals
- Gardening
- Animal preservation
- Healthcare
- Continuing education
Referrals Upon Request
- Referrals Upon Request
Timeline
Medical Laboratory Technician 1
Alverno Clinical Laboratories
06.2023 - Current
Healthcare Provider
Illinois Acupuncture and Spine Clinic, LLC
11.2011 - 06.2023
Chiropractor
Illinois Acupuncture and Spine Clinic, LLC
11.2011 - 06.2023
Company Owner
Illinois Acupuncture and Spine Clinic, LLC
11.2011 - 06.2023
Billing Specialist
Self Employed Services
08.2006 - 06.2023
Doctor of Chiropractic - Health Sciences
National University of Health Sciences
Bachelor of Science - Biology
Benedictine University
Associate of Arts - Biology Teacher Education
William Rainey Harper College
Medical Laboratory Science Certificate - Medical Laboratory Science
NOW Program
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