Dana Banks
Wesson,MS
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Customer Service Advocate
Conduent
07.2023 - Current
- Ensured customer satisfaction through effective communication skills and problem resolution techniques.
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Analyzed customer complaints and service trends to identify and correct systematic issues.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Assist with claims, grievances, and appeals, and website issues.
Quality Technician
Aptiv
Brookhaven
11.2013 - 03.2022
- Maintained accurate records of all inspections performed and results obtained.
- Conducted training sessions for employees related to quality assurance techniques and procedures.
- Provided technical support to other departments regarding product quality issues.
- Investigated customer complaints about product defects or deviations from specified requirements.
- Participated in continuous improvement initiatives such as Lean Manufacturing practices.
- Tracked defect trends to determine areas where improvements could be made in the manufacturing process.
Cashier/Retail
Cracker Barrel
Brookhaven
08.2010 - 11.2013
- Ensured compliance with all safety regulations within the store environment.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Performed other duties as assigned by management.
- Answered customer inquiries regarding store policies and procedures.
- Greeted customers and answered any questions they had about the store's products and services.
- Resolved customer complaints professionally in accordance with company policy.
Education
Office Systems Technology Degree -
Copiah Lincoln Community College
Wesson, MS05.2013
High School Diploma -
Loyd Star Attendance Center
Brookhaven, MS05.2010
Skills
- Database design
- Claims Processing
- Excel functions
- Keyboarding at 45 WPM
- Bookkeeping Using QuickBooks
- Exceptional Oral and Written Communication
- Customer Service
- Multi-task Management
- Quick Learner
- Analytical Problem-Solving Abilities
- Problem-Solving
- CRM
Timeline
Customer Service Advocate
Conduent
07.2023 - Current
Quality Technician
Aptiv
11.2013 - 03.2022
Cashier/Retail
Cracker Barrel
08.2010 - 11.2013
Office Systems Technology Degree -
Copiah Lincoln Community College
High School Diploma -
Loyd Star Attendance Center