DANA BELISLE
Chicago,IL
Summary
Motivated Service Worker with exceptional social skills, communication abilities, and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
9
9
years of professional experience
Work History
Barista
Target Starbucks
11.2021 - Current
- Maintained clean and healthy environment by following proper safety and sanitation regulations.
- Answered customer phone calls and appropriately addressed questions and complaints.
- Updated signage and displays, defining new, and expanded products and services.
- Operated cash registers and handled cash and card transactions.
- Trained new baristas on proper coffee preparation techniques.
- Trained new baristas on company processes and product preparation.
- Followed operating instructions and troubleshot breakdowns, keeping equipment operational.
- Cleaned and restocked dining room and bar areas and performed dishwashing and sanitation tasks.
- Replenished supplies to maintain adequate stock levels.
- Memorized or referenced readily accessible information to relay to customers.
Barista Manager
Matcha Cita
05.2024 - 07.2025
- Supervised daily operations, ensuring high-quality beverage preparation and customer service standards.
- Trained and mentored staff in coffee brewing techniques and equipment maintenance.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Developed seasonal beverage menus, enhancing customer experience and driving sales growth.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Analyzed customer feedback to refine service processes and improve overall satisfaction.
- Led team meetings to communicate goals, address challenges, and promote a positive work environment.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Provided ongoing coaching and support to team members, helping them reach their full potential while fostering a culture of continuous learning and development.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Collaborated with cafe management to design and implement promotional strategies for cafe items.
- Ensured smooth transitions during shift changes with clear communication and thorough handover procedures.
Visual Assistant
Forever 21
08.2018 - 05.2022
- Dressed mannequins for displays.
- Instructed sales staff in color coordination of clothing racks and counter displays.
- Arranged properties, furniture, merchandise, backdrops, and other accessories, as showed in prepared sketches.
- Assembled and set up displays, furniture and products in store space, using colors, lights, pictures, and other accessories to display product.
- Used computers to produce signage.
- Stored, packed and maintained inventory records of props, products, or display items.
- Took photographs of displays and signage.
Ice Cream Scooper
Kilwins
01.2018 - 07.2018
- Serve customers
- Served ice cream and chocolate
- Worked cashier
- Cleaned the store including: ice cream case, chocolate case, wiped down counters, clean all glass surfaces, mop, sweep, put out new chocolate and treats, take out the trash and lock the door.
Retail Sales Associate: Retail Sales Worker, Sales Clerks, Retail Clerks, Salespeople
Forever 21
04.2017 - 07.2018
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Issue receipts, refunds, credits, or change due to customers.
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
- Answer customers’ questions, and provide information on procedures or policies.
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
- Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers’ items.
- Help customers find items out on the sales floor.
Cashier I
Toys R’ Us
08.2017 - 05.2018
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Issue receipts, refunds, credits, or change due to customers.
- Assist customers by providing information and resolving their complaints.
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
- Greet customers entering establishments.
- Answer customers’ questions, and provide information on procedures or policies.
- Process merchandise returns and exchanges.
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
Food Preparation Worker
Tropical Smoothie Cafe
02.2018 - 04.2018
- Clean and sanitize work areas, equipment, utensils, dishes, or silverware.
- Store food in designated containers and storage areas to prevent spoilage.
- Prepare a variety of foods, such as meats, vegetables, desserts, according to customers’ orders or supervisors’ instructions, following approved procedures.
- Place food trays over food warmers for immediate service, or store them in refrigerated storage cabinets.
- Portion and wrap the food, or place it directly on plates for service to patrons.
- Weigh or measure ingredients.
- Mix ingredients for green salads, molded fruit salads, vegetable salads, and pasta salads.
- Remove trash and clean kitchen garbage containers.
- Vacuum dining area and sweep and mop kitchen floor.
- Package take-out foods or serve food to customers.
Education
Associate In Arts (A.A.) - Fine Arts Candidate
Wilbur Wright College
Chicago, IL05.2024
Skills
- Great people skills
- Easy going
- Open minded
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Cleanliness
- Exceptional customer service
- Team leadership
- Decision-making
- Coffee expertise
- Performance improvement
Timeline
Barista Manager
Matcha Cita
05.2024 - 07.2025
Barista
Target Starbucks
11.2021 - Current
Visual Assistant
Forever 21
08.2018 - 05.2022
Food Preparation Worker
Tropical Smoothie Cafe
02.2018 - 04.2018
Ice Cream Scooper
Kilwins
01.2018 - 07.2018
Cashier I
Toys R’ Us
08.2017 - 05.2018
Retail Sales Associate: Retail Sales Worker, Sales Clerks, Retail Clerks, Salespeople
Forever 21
04.2017 - 07.2018
Associate In Arts (A.A.) - Fine Arts Candidate
Wilbur Wright College