DANA BERGBIGLER
Goodlettsville,TN
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
25
25
years of professional experience
Work History
Senior Manager Training and Development
Dollar General
Goodlettsville, TN
10.2023 - Current
- Collaborated with management teams to identify areas of improvement within the organization's learning environment.
- Analyzed training needs to develop new programs or modify and improve existing.
- Coordinated with managers to identify skill or knowledge gaps and implement training needs.
- Collaborated with internal teams to produce and maintain knowledge base content.
- Mentored team members to succeed and advance within department and company.
- Collaborated with subject matter experts, vendors and third-party training providers to support learning and development strategy.
- Assisted with onboarding new employees by conducting orientation and company-wide or job-specific training.
Regional District Training Manager
Dollar General
Hanover, PA
10.2022 - 10.2023
SM’s
- Training all new DM’s and DMU’s in Region 1
- Providing the knowledge and tools needed to perform their duties
- Educating new DM’s on Compass, Web Focus, Power Bi, Start, RMS, Epas, Elevate, Teams, Outlook, Excel and Microsoft Word
- Creating a strong peer connection and collaboration
- Sustaining a mentorship
- Advising on ways to build relationships with their teams and how to maintain them
- Use all available resources to teach them how to stay current on processes, company directions, procedures, and tasks to deliver an exceptional DG Experience and heighten sales
- Teach what resources to utilize and what follow-up can look like to ensure execution
- Cultivating a plan, scheduling their days and how to stay on track.
District Manager
Dollar General
Hanover, PA
09.2021 - 10.2023
- Multi-Unit Leadership
- Providing the knowledge and tools needed for the SM’s to perform their duties
- Completing all regulatory visits
- Ensuring store and product safety is upheld daily, along with price accuracy
- Setting the expectation of being a Customer Ready store and how achieve and maintain it
- Utilization of recognition and coaching to achieve the maximum results
- Creating a strong peer connection and collaboration
- Sustaining a mentorship
- Building strong relationships with my teams and maintain them
- Use all available resources to teach them how to stay current on processes, company directions, procedures, and tasks to deliver an exceptional DG Experience and heighten sales
- Teach what resources to utilize and what follow-up looks like to ensure execution
- Cultivating a plan, scheduling their days and how to stay on track
- Interview prospective SM and SMC applicant’s, along assisting my teams with their hiring needs.
Store Training Manager
Dollar General
08.2018 - 09.2021
- Use all available resources to stay current on procedures, providing clear direction, educating on weekly transitions and promotions, to deliver exceptional guest service and heighten sales
- Train each new store manager coming into the district
- Being accountable for all budgeting, sales, and merchandising
- Interview and hire all employees in my store, as well as continue to provide leadership in their duties.
Senior Guest Service Team Leader, Senior Guest Services Team Leader, Senior Logistics Team Leader, Bakery Team Leader
Target
08.2006 - 06.2017
- During my time at Target I have been:
- Consumables Team Leader, Flow Team Leader
- My responsibilities included:
- Holding team members accountable for their performance by teaching, coaching, training, and developmental feedback
- Deliver exceptional guest service
- Identify the root causes of problems, and developed and implemented action plans to achieve performance goals.
Confidential Co-Manager
Giant Eagle
05.1999 - 07.2006
- Within my time at Giant Eagle I have been: Confidential Co-Manager, Grocery Manager, and Bakery Manager
- My responsibilities included:
- Empower the team to make the right decisions for the guest and the business
- Champion new technology and processes to grow sales and incorporate routines
- Managed the day-to-day tactical and long-term strategic activities within the business.
Education
Some College (No Degree) - Elementary Education
Normandale Community College
Skills
- Training and Development
- Interpersonal Communication
- Employee Engagement
- Decisive Leadership
- Resilience and Adaptability
- Strategic Planning
- Multi-Unit Leadership
- Operations Management
- Collaborative
- Partnership Development
- Talent Development
- Influencing and Negotiating
Timeline
Senior Manager Training and Development
Dollar General
10.2023 - Current
Regional District Training Manager
Dollar General
10.2022 - 10.2023
District Manager
Dollar General
09.2021 - 10.2023
Store Training Manager
Dollar General
08.2018 - 09.2021
Senior Guest Service Team Leader, Senior Guest Services Team Leader, Senior Logistics Team Leader, Bakery Team Leader
Target
08.2006 - 06.2017
Confidential Co-Manager
Giant Eagle
05.1999 - 07.2006
Some College (No Degree) - Elementary Education
Normandale Community College