Dana Berry
Oregon,OH
Summary
Dynamic Facility Maintenance Planner at FedEx with a strong background in data analysis and vendor management. Expertise in optimizing maintenance processes and enhancing team collaboration, leading to improved operational efficiency and timely project completion. Committed to driving results and fostering positive work environments.
Overview
17
17
years of professional experience
Work History
Facility Maintenance Planner
FedEx
Perrysburg, OH
10.2020 - Current
- Generate and assign weekly preventative maintenance, corrective, and PDM work orders. Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill.
- Provided support to Managers in day-to-day activities such as scheduling, inventory control, cost analysis.
- Fill out work orders, repair logs, and maintenance plans to document work completed.
- Report project progress, site problems, and labor status to management.
- Analyzed data from completed work orders to determine trends in equipment failures or malfunctions.
- Review project blueprints and specifications to determine the parts needed for a project and/or repair.
- Monitored inventory levels of spare parts and supplies, and collaborated with vendors and suppliers to order necessary parts for repairs when needed.
- Investigated discrepancies between actual inventory versus expected inventory levels reported by the system.
- Organize new inventory, new storage options, and store room setup.
- Provide training and support to team members on how to use new programs and applications.
- Manage the department schedule by maintaining calendars, vacation requests, scheduling preventative maintenance, and facility repairs.
- Coordinate with outside vendors, scheduling repairs, and planned facility maintenance.
- Provide timely and detailed support to Service Channel vendors with billing, work orders, and system navigation questions.
Facility Maintenance Support Representative
FedEx Ground
Perrysburg, Ohio
12.2017 - 10.2020
- Greeted visitors warmly upon arrival at the office, offered assistance if needed.
- Provided administrative support to management and team members.
- Assigned and closed, per management instructions, weekly PM work orders.
- Monitored inventory levels, identified shortages, and requested new orders when necessary.
- Prepared purchase orders in accordance with established policies and procedures.
- Obtained multiple price quotes from suppliers to identify the most reasonable costs for replacement parts.
- Received incoming shipments and checked for accuracy of items and quantity against invoices and purchase orders.
- Investigated discrepancies between purchase orders and deliveries for resolution purposes.
- Provided support in maintaining accurate perpetual inventory records through cycle counts and reconciliations.
- Attended meetings and trainings with vendors as required.
- Inventory and weekly order placement of dock supplies for the Hub.
- Manage shipments and receipts of decommissioned equipment and/or replacement parts.
Operations Manager
WeFulFillit
Toledo, OH
08.2010 - 12.2017
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Provided training to newly hired team members as needed.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Scheduled and assisted with floor moves and housekeeping to keep areas well-stocked, organized, and current.
- Coordinated freight shipments with carriers, customers, and vendors to ensure timely deliveries on inbound, outbound, and third-party shipments.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Developed relationships with key clients to ensure satisfaction and repeat business, new startups and special project assignments.
Customer Service Representative
National City Bank
Toledo, OH
02.2008 - 06.2010
- Assisted customers with deposits, withdrawals, transfers, and other banking transactions.
- Reconciled discrepancies between teller cash counts and computerized records on a daily basis.
- Resolved customer complaints or escalated them to the appropriate personnel as needed.
- Promoted available products and services to customers during service, account management and order calls.
- Identified potential fraud cases and reported them to the supervisor.
Education
High School Diploma -
Rossford High School
Rossford06-1997
High School Diploma -
Penta County Vocational
Perrysburg06-1997
Skills
- Time management
- Problem solving
- Data analysis
- Vendor management
- Effective communication
- Multitasking capacity
- Teamwork and collaboration
Timeline
Facility Maintenance Planner
FedEx
10.2020 - Current
Facility Maintenance Support Representative
FedEx Ground
12.2017 - 10.2020
Operations Manager
WeFulFillit
08.2010 - 12.2017
Customer Service Representative
National City Bank
02.2008 - 06.2010
High School Diploma -
Rossford High School
High School Diploma -
Penta County Vocational