Dana Biondo
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Reliable and upbeat sales consultant successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
13
13
years of professional experience
Work History
Front Desk Agent/Night Auditor
TownePlace Suites By Marriott
07.2021 - 07.2023
- Answered customer telephone calls promptly and appropriately handled needs.
- Maintained clean and organized front desk areas to uphold polished company image.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Responsible for overnight audit process and all accounting functions such as daily reporting of revenues and accounts payables, transaction audits and preparation of final statement for next day checkouts. Use of Micros Opera Systems Inc, A3 software as well as Fosse.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
Assistant Manager- Sales Manager
Rent-A-Center
10.2013 - 04.2015
- Assisted sales team with completing customer transactions and managing issues.
- Completed store opening and closing procedures by counting drawers and managing security.
- Demonstrated exemplary customer service by engaging clients on sales floor.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Answered and made over 200 inbound and outbound calls a day to hit sales quota
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Fast paced high call volume servicing customers, taking payments, addressing concerns and giving great customer service
Wireless Consultant Sales and Retention
RadioShack
06.2010 - 03.2012
- Engaged in friendly conversation with customer to better uncover individual needs.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Used in-store system to locate inventory and place special orders for customers.
- Worked with top cell phone providers, ATT, Sprint, and Verizon to sell service and products to customers
- Conduct business to business meetings with companies such as Lowes, Home Depot, Bed Bath and Beyond, etc.
- Engaged and qualified customers for the products and services, set up phone lines and equipment with customer and capitalized on sales with add on and accessories.
- Cashed out sales and processed contracts for service
Education
High School Diploma -
East Detroit High School
Eastpointe, MI06.2002
Skills
- Guest Satisfaction
- Guest Services
- Credit and Cash Payments
- Mail and Packages
- Sales Expertise
- Front Desk Management
- Problem-Solving Skills
- Product and Service Sales
- Nightly Audits
Timeline
Front Desk Agent/Night Auditor
TownePlace Suites By Marriott
07.2021 - 07.2023
Assistant Manager- Sales Manager
Rent-A-Center
10.2013 - 04.2015
Wireless Consultant Sales and Retention
RadioShack
06.2010 - 03.2012
High School Diploma -
East Detroit High School