Summary
Overview
Work History
Education
Skills
Personal Information
References
Timeline
Generic

Dana Blaisdell

Wyandotte,USA

Summary

Dynamic Office Manager with 10+ years of experience, known for high productivity, problem-solving, and superior customer service. Skilled in A/P management, office operations, and team leadership, I excel in optimizing processes and fostering client relationships. My strategic thinking and attention to detail ensure efficient operations and exceptional service delivery.

Overview

14
14
years of professional experience

Work History

Office Manager

K9 Turbo Training
Ferndale, MI
10.2021 - Current
  • Manages daily office operations, including greeting and escorting clients to training rooms, appointment scheduling, and answering all new client inquiries.
  • Director of customer service and sales, generating $40,000 in revenue per month.
  • Successfully integrated Zoho CRM with our company's office operations, streamlining our lead nurturing process, and leading to a 40% increase in sales within 4 months.
  • Processes biweekly payroll.
  • Analyzes the profit and loss report for weekly management team meetings.
  • Answers phone calls, responds to emails, routes mail, and maintains calendars for 11 employees.
  • Provides on-boarding and benefits administration for all new hires.
  • Manages the company's retail areas, including monthly inventory.
  • Coordinates communication between trainers, clients, and management.
  • Developed office SOP manual and training videos to streamline administrative processes, reducing redundant processes by 30%
  • Trains new staff on office procedures and client interaction protocols.
  • Manages office inventory and places new supply orders.
  • Answers all client phone, email, and website inquiries in a timely manner while fostering memorable relationships with clients.
  • Manages, schedules, and coordinates office functions and activities for employees.
  • Assists co-managers with the preparation of budgets, forecasts, and financial statements.

Office Services Specialist

Aramark at Lawrence Technological University
Southfield, MI
01.2018 - 10.2021
  • Set appointments and maintained the manager's calendars.
  • Scheduled and coordinated campus events.
  • Coordinated with outside vendors for equipment and supply needs.
  • Managed interview scheduling.
  • Assisted with the integration of a paperless work order system using a cloud-based facility and asset management software program.
  • Maintained cleanliness and organization of front desk, shared office spaces, and resources.
  • Answered multi-line phone system and submitted all campus staff work orders to appropriate maintenance teams for prompt repair.
  • Created purchase orders and tracked delivery status of items ordered by the facilities department.
  • Processed invoices for payment using computer software applications such as Microsoft Dynamics GP and PaperSave.
  • Organized and maintained filing systems for documents related to departmental business.
  • Performed data entry and record keeping tasks using computer software applications such as Microsoft Office.
  • Collaborated with other departments to ensure that work orders were completed.
  • Ordered office supplies and managed inventory to ensure a well-stocked office.

Office Manager and NSO Operations Trainer

Lucky's Market
Ann Arbor, MI
01.2015 - 01.2018
  • Managed the company A/P process, ensuring timely payment to all vendors.
  • Coordinated with the receiving department to ensure the accuracy of orders from vendors and prompt resolution of discrepancies.
  • Acted as in-store liaison for home office HR department, providing all company onboarding, benefits administration, and disciplinary action.
  • Accurately prepared all daily sales and labor spreadsheets.
  • Generated weekly general ledger reports for store management meetings and coordinated with department managers to ensure accuracy.
  • Processed bi-weekly payroll for 80+ employees.
  • Established comprehensive training tracker for new hires.
  • Coordinated store-to-store travel for all employees and managed expense reimbursements.
  • Assisted store management with the accurate closing of fiscal periods according to predetermined deadlines.
  • Promoted to training liaison between the home office and new store office managers within six months of starting position.
  • Ensured the success of new store office managers by providing training and coaching in A/P processes, payroll procedures, and new hire onboarding.
  • Developed and maintained filing systems for easy record retrieval and storage.
  • Resolved customer complaints and answered customers' questions.
  • Routed all store phone calls to proper departments.

Store Manager

Mighty Good Coffee Company
Ann Arbor, MI
01.2012 - 01.2014
  • Managed daily operations of a busy coffee shop environment, including opening and closing procedures, and cash handling.
  • Recruited, trained, and managed all employees.
  • Ensured compliance with health and safety regulations in the café.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Implemented inventory control procedures to maintain stock levels.
  • Coordinated staff schedules for optimal coverage during peak hours.
  • Developed comprehensive employee training program to optimize employee development.
  • Drove financial success through customer service, creativity, and community involvement.
  • Conducted public tastings and educational workshops to increase product awareness.
  • Analyzed sales data to identify trends and adjusted strategies accordingly.

Education

BS - English Literature

Eastern Michigan University
Ypsilanti, MI
01.2005

Skills

  • Organization
  • Leadership
  • Adaptability
  • Prioritization
  • Initiative
  • Strategic thinking
  • A/P management
  • On-boarding, payroll, and accounting software
  • Attention to detail
  • Integrity
  • Talent Acquisition
  • Office administration
  • CRM integration
  • Payroll administration
  • Inventory management
  • Customer relationship management
  • Process optimization
  • Team building
  • Effective communication
  • Scheduling
  • Workflow optimization
  • Office management software
  • Strategic planning
  • Scheduling and calendar management
  • Policy implementation

Personal Information

  • Visa Status: Authorized to work in the US for any employer
  • Work Permit: Authorized to work in the US for any employer

References

References available upon request.

Timeline

Office Manager

K9 Turbo Training
10.2021 - Current

Office Services Specialist

Aramark at Lawrence Technological University
01.2018 - 10.2021

Office Manager and NSO Operations Trainer

Lucky's Market
01.2015 - 01.2018

Store Manager

Mighty Good Coffee Company
01.2012 - 01.2014

BS - English Literature

Eastern Michigan University

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Dana Blaisdell