Dana Blanco
Miami,FL
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
10
10
years of post-secondary education
Work History
Event Coordinator
TEAM
Miami, FL
04.2025 - Current
- Oversaw logistics for events, managing storage units and organizing POS materials.
- Collaborated with management weekly to align on event objectives and requirements.
- Assisted in budget management by processing weekly expenses and monitoring MSC compliance.
- Maintain proper records for all expense reports and ensure they are completed on time with receipts attached.
- Complete all administrative responsibilities in a timely and accurate manner
- Motivate promotional staff to display great attitudes and leave a positive brand impression on the consumer.
- Collaborated with clients to identify their goals and expectations from the event.
Assistant Sales Manager
DUTY FREE AMERICAS, Miami International Airport
Miami, FL
06.2019 - 05.2025
- Executed staffing plans to optimize scheduling and resource allocation.
- Participated in recruitment, interviewing, and hiring processes while ensuring staff training and development.
- Advised on disciplinary actions, including terminations, when necessary.
- Supervised daily staff duties, work schedules, coaching, and counseling as needed.
- Assisted Sales Manager and General Manager with sales training and product knowledge enhancement.
- Performed store opening and closing procedures, including cash reconciliation and payroll submissions.
- Monitored inventory levels, overseeing receiving, transferring, and returning of merchandise.
- Ensured completion of loss prevention audits and addressed discrepancies promptly.
Promotional Specialist
TEAM
Miami, FL
09.2023 - 04.2025
- Ensured compliance with all applicable regulations for promotion execution.
- Analyzed customer feedback to evaluate promotional effectiveness.
- Provided guidance on best practices for executing diverse promotions.
- Executed engaging theme events with consumers at various venues.
- Collaborated with Regional Manager to assign events, train staff, and report results.
- Distributed marketing materials, promotional items, and collateral during events.
- Communicated best practices and trends to Regional Manager through recaps and photos.
Telemarketing Sales Representative
IMC Health Medical Centers
Miami, Fl
09.2018 - 06.2019
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Answered calls, took messages, and transferred calls to correct individuals.
- Completed daily cold calling and outreach to build sales pipeline.
- Recorded contact information of customers and potential customers in internal database.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Asked pertinent questions to understand customer requirements.
- Built relationships with customers using strong persuasion and active listening skills.
Education
Bachelor of Arts - Sociocultural Studies
University of Artemisa
CUBA 09.2007 - 07.2013
Associate of Arts - Artistic Instruction (Theatre/Arts Education)
Escuela De Instructores De Arte
San Antonio De Los Banos, La Habana. Cuba 09.2003 - 07.2007
Skills
- Event planning
- Budget management
- Vendor coordination
- Logistics management
- Theme development
- Customer relationship management
- Staff training
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Multitasking and organization
- Scheduling
- Staff management
- Customer service
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Event Coordinator
TEAM
04.2025 - Current
Promotional Specialist
TEAM
09.2023 - 04.2025
Assistant Sales Manager
DUTY FREE AMERICAS, Miami International Airport
06.2019 - 05.2025
Telemarketing Sales Representative
IMC Health Medical Centers
09.2018 - 06.2019
Bachelor of Arts - Sociocultural Studies
University of Artemisa
09.2007 - 07.2013
Associate of Arts - Artistic Instruction (Theatre/Arts Education)
Escuela De Instructores De Arte
09.2003 - 07.2007