Dana Bossert
Tempe,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
7
7
years of post-secondary education
Work History
Patient Service Advocate
CommuniCare Health Services
Phoenix, AZ
10.2018 - 03.2022
- Displayed absolute discretion at handling confidential information.
- Contacted insurance carriers on the patient's behalf.
- Demonstrated adherence to all company, state, and federal policies, laws and regulations including HIPAA.
- Entered patient's demographics, prescription information, and insurance data.
- Handled customer complaints, provided appropriate solutions and alternatives within the time limits; followed up to ensure resolution.
Client Services Liaison
American Traffic Solutions Inc.
Tempe, AZ
04.2012 - 08.2017
- Called existing and prospective customers to evaluate desires and offer service options.
- Managed master calendar by scheduling and confirming appointments.
- Provided weekly and monthly reporting as required for management.
- Provided CSR team with updated information regarding rules and regulations.
- Assessed opportunities and customer relationships and reporting back to the Sr Management and Platform Leaders.
- Delivered prompt service to prioritize customer needs.
- Project management.
- Construction management
Customer Service Representative Lead
American Traffic Solutions Inc.
TEMPE, AZ
03.2010 - 04.2012
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Provided daily direction and communication to Team Members to ensure Member inquiries and concerns are resolved in a timely, efficient and knowledgeable manner.
- Conflict resolution
- Prepared daily reports
Customer Service Representative
American Traffic Solutions Inc.
TEMPE, United States
05.2006 - 03.2010
- Responded to customer inquiries via phone, email, mail or social media.
- Researched and documented customer related inquiries.
- Inbound and Outbound calling.
- Technical Support.
- Collaborated with people from different backgrounds and at different levels within the company.
- Developed training materials.
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
- Prospected continuously for new potential customers and maintained robust conversion rate.
Education
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
Hooksett, NH 08.2008 - 06.2012
High School Diploma -
Chandler High School
Chandler, AZ 08.1994 - 06.1997
Skills
Account managementundefined
Timeline
Patient Service Advocate
CommuniCare Health Services
10.2018 - 03.2022
Client Services Liaison
American Traffic Solutions Inc.
04.2012 - 08.2017
Customer Service Representative Lead
American Traffic Solutions Inc.
03.2010 - 04.2012
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
08.2008 - 06.2012
Customer Service Representative
American Traffic Solutions Inc.
05.2006 - 03.2010
High School Diploma -
Chandler High School
08.1994 - 06.1997
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