Compassionate Intake Nurse with experience in managing patient admissions, conducting health assessments and coordinating with healthcare teams. Known for strengths in communication, problem-solving and empathy, ensuring comfort and understanding for patients during stressful situations. Effectively improved efficiency in patient flow and coordination in previous roles.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Home Health Nurse
Interim Healthcare
Homewood
05.2025 - Current
Provide nursing care to individuals in their homes.
Provided home health care services such as wound care, medication administration, and IV therapy.
Collaborated with other healthcare professionals to ensure continuity of care.
Developed personalized care plans for patients based on individual needs.
Provided emotional support and counseling to patients facing difficult decisions regarding their health care options.
Maintained accurate records of all visits made to patients' homes along with any changes in their conditions or treatments prescribed by physicians.
Business Development Representative
Victory Addiction Recovery Center
Lafayette
05.2022 - 02.2025
Participated in business development initiatives through networking and client referrals.
Managed CRM database, ensuring accuracy of leads and client information.
Collaborated with physicians to develop individualized care plans for patients.
Processed referrals from primary care providers and verified insurance eligibility.
Assisted in obtaining prior authorizations from insurance companies.
Answered incoming calls, resolving inquiries and providing patient assistance.
Coordinated with clinical staff to enhance patient flow and reduce wait times.
Delivered community presentations to promote healthcare services and raise brand awareness.
Intake/Access Director
BRADFORD HEALTH SERVICES
Birmingham
10.2017 - 02.2022
Managed call center operations for addiction treatment facility, ensuring efficient service delivery.
Cultivated a motivated staff environment focused on urgent assistance for addiction and mental health services.
Established and nurtured relationships with hospitals and clinics as primary inside sales contact.
Guided clients to appropriate treatment levels through effective communication with referral sources.
Monitored and trained staff to enhance skills in patient engagement during critical times.
Conducted training sessions on securing releases of information from referral sources and families.
Evaluated individual and team KPIs, consistently meeting or exceeding established performance goals.
Community Liasion/admissions Nurse
SHELBY RIDGE
09.2004 - 10.2017
Developed and maintained relationship with hospital case managers, physicians, discharge planners and educated them on the services provided at facility.
Assess potential patients for appropriateness of admission to the skilled nursing facility.
Verified insurance benefits and presented clinical information to insurance companies for authorization for admission.
Reviewed medical records and worked with physicians in coordinating admissions.
Consistently met KPIs.
Worked as needed on a medication cart, provided total care to residents. Administered medication, daily assessments, wound care, completed admission assessment and entered physician order in EMR among all other standard nursing duties.
Education
Licensed Practical Nurse -
Central Alabama Community College
01.1996
Social Work
University of Montevallo
01.1993
Skills
Wound care
Medication administration
IV therapy
Patient assessment
Care planning
Electronic medical records
Clinical documentation
Insurance verification
Care coordination
Heartsaver first aid CPR AED (first aid CPR AED)
Certification
Licensed Practical Nurse- Alabama and Multi state licensure