Dana Boylan
Easton,PA
Summary
Registered Health Information Technology professional with 13 years experience reporting clinical quality measures, health information processes, clinical data systems, privacy and security, and state regulations. Able to manage multiple tasks, utilize electronic medical record systems and provide excellent validation of documentation.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Clinical Quality Analyst
Lehigh Valley Health Network
03.2020 - 03.2024
- Abstracted complex clinical data from qualifying patient medical records for reporting clinical quality measures to TJC and CMS
- Validated quality measure non-compliance and identified missed documentation and guideline requirements
- Performed quality assurance peer reviews to ensure a high level of data reliability
- Performed data analysis specifically on electronic clinical quality measure sets to ensure compliance and define problem areas
- Reviewed and analyzed clinical documentation and workflow to improve health record integrity and work processes for complete and accurate quality reporting
- Identified deficiencies or trended process variances
- Supported ad-hoc initiatives related to clinical quality improvement, accreditation and regulatory requirements
- Exceeded established quality and productivity standards
- Collaborated with Quality and Risk Department Liaisons, HIM Department and other staff to contribute to improvement strategies
- Assisted manager with individual education to hospital staff regarding documentation and compliance issues.
Medical Records Manager
Coordinated Health
12.2011 - 03.2020
- Managed Medical Record departments within 2 hospitals and 2 Ambulatory Surgery Centers
- Managed a team of medical records clerks and ROI staff, providing guidance on their daily tasks and ensuring timely completion of projects.
- Collaborated with healthcare professionals to develop and implement best practices for the maintenance of accurate and up-to-date medical records.
- Streamlined record-keeping processes for increased accuracy and reduced errors in documentation.
- Spearheaded a quality improvement initiative focused on reducing errors in clinical documentation, ultimately contributing to better patient outcomes.
- Performed quarterly data abstraction and entry of SCIP and Core Measures TJC and CMS
- Conducted quarterly medical record committee meetings updating administrative staff on performance and provided recommendations of documentation guidelines.
- Conducted staff training programs on proper documentation procedures, leading to a reduction in record discrepancies.
Sales Associate
Boscov’s Department Store, LLC
02.2011 - 03.2012
- Built relationships with customers to encourage repeat business.
- Maintained visual merchandising and company standards
- Prepared merchandise for sales floor by pricing or tagging.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Assistant Store Manager
Charming Shoppes Inc
06.2008 - 02.2011
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Ensured effective execution of sales productivity programs
- Maintained visual merchandising standards and executing proper set up of sales/promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Store Director
Hollywood Video
01.1999 - 01.2007
- Performed exceptional guest experiences, leadership, recruitment, development and retention of talent, inventory control and visual merchandising
- Established high standards for partner performance, met store financial projections, maximized productivity and delivered dedication to company goals and directives
- Achieved numerous performance awards for guest services, increased sales and training
- Accepted Morning Call newspaper Reader's Choice Best of the Best Award.
Education
Associate of Applied Science in Health Information Technology, CPT and ICD-9-CM Coding, Health Insurance & Reimbursement, Pharmacology & Medical Treatment, Human Anatomy & Physiology, Data Applications & Analysis of Healthcare -
DeVry University
05.2011
Hotel/Restaurant Management, Strategic Management, Finance and Accounting, Marketing, Leadership, Sanitation & Safety, Sustainable Purchasing & Control Costs -
Northampton Community College
05.2003
Skills
- Analytical Thinking
- Document analysis
- Data Entry
- Clinical Documentation
- Database Navigation
- Report Preparation
- Records Management
- EPIC proficient
- Core Measures
- ECQMs
Certification
Registered Health Information Technician, AHIMA’s Commission on Certification for Health Information Management (CCHIM), 01/01/12, True
Affiliations
- American Health Information Management Association
- Pennsylvania Health Information Management Association
- Lehigh Valley Information Management Association
Personal Information
Title: Clinical Quality Analyst
Timeline
Clinical Quality Analyst
Lehigh Valley Health Network
03.2020 - 03.2024
Medical Records Manager
Coordinated Health
12.2011 - 03.2020
Sales Associate
Boscov’s Department Store, LLC
02.2011 - 03.2012
Assistant Store Manager
Charming Shoppes Inc
06.2008 - 02.2011
Store Director
Hollywood Video
01.1999 - 01.2007
Associate of Applied Science in Health Information Technology, CPT and ICD-9-CM Coding, Health Insurance & Reimbursement, Pharmacology & Medical Treatment, Human Anatomy & Physiology, Data Applications & Analysis of Healthcare -
DeVry University
Hotel/Restaurant Management, Strategic Management, Finance and Accounting, Marketing, Leadership, Sanitation & Safety, Sustainable Purchasing & Control Costs -
Northampton Community College
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