Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Dana Brake

Allen Park

Summary

Dynamic Operations Supervisor with a proven track record at Penske Logistics, excelling in operational management and data analysis. Expert in implementing cost-saving measures and enhancing customer service, while fostering team leadership and training. Achieved significant efficiency improvements through strategic process enhancements and performance metrics, ensuring compliance and operational excellence.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Operations Supervisor

Penske Logistics
Romulus
07.2022 - Current
  • Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
  • Prepared reports on operational performance metrics and presented them to management team.
  • Maintained accurate records of employee attendance and performance reviews.
  • Conducted regular meetings with staff members to discuss any issues or concerns they may have had.
  • Implemented cost-saving measures throughout the organization's operations.
  • Developed strong relationships with customers through excellent customer service practices.
  • Identified areas of improvement and developed strategies to increase efficiency.
  • Analyzed data related to production, distribution, quality control, inventory levels.
  • Ensured compliance with all safety regulations in the workplace.
  • Resolved customer complaints in a timely manner to maintain customer satisfaction.
  • Provided support to other departments as needed to meet organizational goals.
  • Developed and implemented standard operating procedures to ensure efficient workflow.
  • Monitored staff performance and provided feedback for improvement.
  • Directed employees on how to use equipment properly and safely.
  • Performed periodic audits of operational processes in order to identify potential risks or areas of improvement.
  • Trained new employees on proper job functions and company policies and procedures.
  • Trained, mentored and motivated employees to maximize team productivity.
  • Established performance metrics to evaluate operational efficiency and guide team objectives.
  • Developed and monitored operational budgets, achieving a reduction in unnecessary expenditures.
  • Managed scheduling and staffing, optimizing labor costs while ensuring operational demands were met.
  • Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
  • Led crisis management efforts, minimizing operational disruptions and maintaining business continuity.
  • Implemented customer service standards that increased client satisfaction.
  • Led team of 11 Drivers in daily operations, ensuring efficiency and productivity were maintained at optimal levels.
  • Developed and executed operational plans for peak seasons, ensuring scalability and adaptability.

Line Haul Transportation Lead

Amazon
Romulus
11.2018 - 07.2022
  • Manage line-haul operations.
  • Ensuring efficient and on-time delivery of goods to our customers.
  • Collaborating with internal and external stakeholders.
  • Receiving incoming trucks, and checking deliveries against manifests.
  • Directing truck traffic within the yard to optimize loading and unloading times.
  • Handle difficult problems, and mitigate risk.
  • Meet and exceed all safety expectations according to Amazon and DOT policy.
  • Engage, train, and coach team members.
  • Opening new sites, training new, and existing team members.

Process Assistant - Stow

Amazon
Romulus
11.2018 - 07.2022
  • Oversee a team of 30 or more team members.
  • Track stowers and tack time.
  • Train and coach team members who are falling behind.
  • Ensure quality to enhance customer satisfaction.
  • Ensure high-importance packages are stowed in a timely manner.
  • Ensure all team members have the appropriate amount of work to be able to succeed.
  • Continuous improvement for cost-saving, quality, and morale.
  • Open new sites, and train new and existing team members.

Process Assistant Problem Solver

Amazon
Romulus
11.2018 - 07.2022
  • Troubleshoot and resolve issues within the warehouse.
  • Track and prioritize time-sensitive packages.
  • Optimize the scanning process to reduce errors and improve efficiency.
  • Oversee a team of 30+ team members.
  • Oversee the ISS area and customer satisfaction.
  • Assist inbound and outbound with errors due to incorrect labeling and size.
  • Oversee the damaged goods area.
  • Analyze situations, gather data, and apply data to identify root causes.
  • Travel to new sites in Michigan, Ohio, and Tennessee to set up, train, and lead new and existing team members'
  • Trained new problem solvers and managers.

Education

Associate of Applied Science - Human Services

Baker College
Allen Park, MI
07-2014

Skills

  • Operational management
  • Data analysis
  • Cost reduction
  • Standard operating procedures
  • Performance metrics
  • Inventory management
  • Customer service
  • Quality control
  • Team leadership
  • Employee training
  • Process improvement
  • Problem-solving abilities
  • Payroll and budgeting
  • Microsoft office
  • Interpersonal skills
  • Schedule management
  • Professionalism
  • Multitasking Abilities
  • Adaptability

Accomplishments

  • PWIL - Graduate Dec. 2024
  • Received a certificate for Cargo wise report customization. Saved Customer and Penske 2,808 hours per year.
  • Platinum medal for customer cost avoidance over $20,000 annually 5/2024
  • Created a Delivery Exception process that was implemented throughout all O& M sites.
  • Kaizen winner driver morale
  • Platinum medal winner, for an annual cost avoidance of over $20,000 8/2023

Certification

  • 4D - Microsoft Office certification 2/2025

Timeline

Operations Supervisor

Penske Logistics
07.2022 - Current

Line Haul Transportation Lead

Amazon
11.2018 - 07.2022

Process Assistant - Stow

Amazon
11.2018 - 07.2022

Process Assistant Problem Solver

Amazon
11.2018 - 07.2022

Associate of Applied Science - Human Services

Baker College

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