Dana Branham
Paintsville ,KY
Summary
Personable and responsible professional, solid team player with upbeat and positive attitude. Dedicated to our organization's success. Can handle working under stress and meeting deadlines.
Overview
27
27
years of professional experience
Work History
Intake Specialist/Pro Bono Program Assistant
Appalred Legal Aid
07.2015 - Current
- Assessed clients' needs and determined eligibility for intake services.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Maintained accurate, up-to-date client records for reliable reference and communications.
- Completed intake assessment forms and filed clients' charts.
- Explained eligibility requirements and application details,
- Worked with clinical and operations teams to facilitate client placement and obtain appropriate services for clients.
- Trained new intake staff to deliver high-quality client care.
- Organized paperwork such as charts and reports for office and clients.
- Enhanced office productivity by handling high volume of callers per day.
- Developed and maintained relationships with community organizations and agencies.
- Facilitated outreach activities to build community awareness.
- Facilitated communication between clients and PAI attorneys
- Developed and implemented programs to engage and empower underserved populations.
- Administered and tracked PAI attorneys payments
Certified Kynector
Appalred Legal Aid
03.2015 - 06.2015
- Trained through KY Health Benefit Exchange Program to sign up recipients for Medicaid or Qualified Health plans.
- Conducted outreach to educate public about benefits
- Answered calls from recipients to help resolve problems they would encounter.
Help During Tax Season
Arrow Tax
01.2014 - 05.2015
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Facilitated communication between clients and tax authorities.
- Developed spreadsheet models to accurately track tax information.
- Received payments from cash advance clients
- Created deposit slips for all payments at end of each day
- Maintained cash drawer
Financial Accounting Clerk
Meades Kentucky Wholesale
08.2009 - 08.2011
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Inspected account books and recorded transactions.
- Streamlined daily reporting information entry for efficient record keeping purposes.
Secretary
First Stop For Parents Program At BSCTC
01.2005 - 06.2005
- Help students with struggles of returning to school and having young children
- Navigate resources for students needs
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to students.
- Provided clerical support by copying, faxing, and filing documents.
Accounts Payable Clerk
Kentucky Oil And Refining
01.1999 - 05.2004
- Was responsible for 11 gas stations and the main office
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Prepared vendor invoices and processed incoming payments.
- Maintained good working relationships with vendors and resolved disputes.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Evaluated financial records to detect errors and discrepancies.
- Studied past records to detect duplicate statements and fraud, avoiding penalties for non-compliance.
- Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
Front Desk Clerk
Holiday Inn
06.1996 - 12.1998
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Used internal software to process reservations, check-ins and check-outs.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Entered and updated sensitive customer information during check-ins and room changes.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Maintained clean and organized front desk areas to uphold polished company image.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Education
BBA - Accounting And Finance
Eastern Kentucky University
Richmond, KY05.2022
High School Diploma -
Johnson Central High School
Paintsville, KY05.1998
Skills
- Records Maintenance
- Data Entry
- Client Screening
- Public Assistance Programs
- Compile Data
- Application Processes
- Case File Management
- Client Intakes
- Scheduling and Appointment Setting
- Data Collection and Entry
- Maintain Records
- Prepare Reports
- Eligibility Requirements
- Microsoft Office
- Coordinate Service Referrals
Timeline
Intake Specialist/Pro Bono Program Assistant
Appalred Legal Aid
07.2015 - Current
Certified Kynector
Appalred Legal Aid
03.2015 - 06.2015
Help During Tax Season
Arrow Tax
01.2014 - 05.2015
Financial Accounting Clerk
Meades Kentucky Wholesale
08.2009 - 08.2011
Secretary
First Stop For Parents Program At BSCTC
01.2005 - 06.2005
Accounts Payable Clerk
Kentucky Oil And Refining
01.1999 - 05.2004
Front Desk Clerk
Holiday Inn
06.1996 - 12.1998
BBA - Accounting And Finance
Eastern Kentucky University
High School Diploma -
Johnson Central High School