Dana Bridges
Springtown,TX
Overview
13
13
years of professional experience
Work History
Office Manager
Texas Best Heating & Air
03.2017 - 02.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Ensured prompt and effective resolution of client concerns via telephone and email interactions.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
Office Worker
Just Chillin Heating & Air
01.2011 - 03.2017
- Completed clerical tasks such as filing, copying, and distributing mail.
- Increased office efficiency by organizing and maintaining a well-structured filing system.
- Assisted in the preparation and distribution of reports, contributing to data-driven decision-making processes.
- Handled incoming correspondence professionally and efficiently, directing messages to appropriate parties as necessary.
- Maintained digital and physical files for projects, business records and customer accounts.
- Improved customer satisfaction by addressing inquiries promptly and professionally.
- Executed record filing system to improve document organization and management.
- Ordered and restocked office supplies to keep staff efficient and on-task.
- Ensured confidentiality of sensitive information by adhering to strict document management protocols.
- Kept office equipment in good working order with routine maintenance like changing out cartridges and adding paper.
- Assisted in training new hires on company policies and procedures – fostering a more knowledgeable workforce capable of handling various tasks independently.
- Contributed to a positive work environment through proactive assistance and collaboration with colleagues across departments.
- Received, sorted and distributed incoming mail to staff members and coordinated outgoing parcels.
- Acted as a liaison between different departments within the organization – streamlining communication lines for enhanced productivity.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Created and maintained detailed records of all office activities.
- Purchased and maintained office supplies.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Processed incoming and outgoing mail and packages according to established procedures.
- Coordinated and scheduled meetings and appointments.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Education
High School Diploma -
Belaire High School
Baton Rouge, LA05.1991
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Customer relations
- Clerical support
- Document management
- Relationship building
- Scheduling
- Conflict management
- Documentation and control
- Problem resolution
- Schedule management
Timeline
Office Manager
Texas Best Heating & Air
03.2017 - 02.2024
Office Worker
Just Chillin Heating & Air
01.2011 - 03.2017
High School Diploma -
Belaire High School
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