DANA BRILL
Louisville,KY
Summary
Motivated administrational professional skilled at building strong working relationships with fellow staff, supervisors and community members with an emphasis on customer service.
Administrative professional with focus on streamlining office processes and enhancing operational efficiency. Known for dependability and adaptability, fostering collaborative environment to achieve team goals. Skilled in organizing information, managing schedules, and supporting administrative functions with precision and reliability.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Plant Services Clerk
Commercial Metals Company (CMC)
05.2024 - Current
- Create bills of lading (BOL) for steel rebar shipments, match up tags to bundle steel repair with for identifying purposes, assist with inventory, obtain order and delivery confirmations, process bills of lading for accounts receivable, maintain bills of lading files, obtain and prepare specialty rebar certifications, order office supplies, assist with Logistics assigning of carriers
- Processed transactions quickly to ensure efficient customer service.
- Greeted customers warmly to create welcoming atmosphere.
- Answered customer inquiries to provide helpful information.
Supervisor, Project Compliance Analyst
Business and Neighborhood Services
05.2014 - 01.2024
- Supervise five Right-of-Way Inspectors and three Project Compliance Analysts; Assist in establishing office policies; Approve time off requests and timecards; Assist with Compliance Inspectors for Drainage; Create SOP’s for Right-of-Way Permitting, both on-line and in office; reviewing and approving multiple types of permits, including Right-of-Way construction/use, Encroachment Licenses, Sidewalk Café Encroachments, Drainage Permits, Driveway Permits, Flood Permits and Dock Permits; Process Community Acknowledgment requests, maintain LOMR files and process FEMA requests / documents for annual audits; Coordinate with multiple agencies when approving permits, including: DPW, ICT, Downtown Indy, ParkIndy, Special Events and IMPD; Process requests for parking meter restrictions / blockages; Conduct Contractor Orientation for Infrastructure Group; Maintain supplies and order requests; Provide general permit information, applicable codes and property information
- Developed training materials to enhance team skills and efficiency.
- Improved operational workflow with streamlined processes and communication.
- Managed scheduling and resource allocation for optimal team performance.
- Boosted team morale by recognizing achievements and fostering a positive work environment.
- Oversaw project timelines to ensure on-time completion and client satisfaction.
- Implemented performance reviews for identifying areas of improvement and development.
- Assisted in conflict resolution to maintain a harmonious workplace.
- Coordinated cross-departmental collaboration for seamless project execution.
- Facilitated team meetings to discuss progress and address any challenges.
- Enhanced customer satisfaction by ensuring high-quality service delivery.
- Supervised team members to ensure adherence to company policies and procedures.
- Conducted regular feedback sessions to promote continuous improvement.
- Supported management in strategic planning and decision-making.
- Guided new hires through onboarding process for smooth integration into the team.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Project Compliance Analyst
City of Indianapolis, Department of Code Enforcement
03.2006 - 05.2014
- Collecting, reviewing and approving permitting for Right-of-Way construction/use, site plans in relation to a Right-of-Way permit, Encroachment Licenses for the City right-of-way, Sidewalk Café Encroachments, Requesting blockages/reservations for parking meters/spaces, Residential Parking permitting, processing requests for utility stickers, research for sewer availability, research for flood zone inquiries and Sanitary Sewer Lateral construction for the City of Indianapolis, for receiving and returning phone calls in relation to permitting for the above referenced
- General permit information and property information
Senior Secretary
City of Indianapolis, Department of Code Enforcement
11.2001 - 05.2006
- Responsible for the management, oversight and control of processing, tracking and recording legal documents
- This position is responsible for maintaining and tracking the sales and supply of Transportation, Stormwater, and Sanitary Manuals, Ordinances, and Specifications for Public
- Gathering supplies requests from the infrastructure section to submit to the office manager
- Advising customers of the requirements regarding infrastructure review, permit submittal, and LOMR submittal
- Advising customers of the requirements regarding the review and permit submittal for dock permits
- Updating Tidemark with appropriate information regarding SSA's, PC's, and VIO's
- Type outgoing letters for the Project Compliance Analysts
- Acquire, Track, and Review for structural compliance and provide assistance on enforcement actions on Elevation Certificates
- The record keeping of DNR Letters and LOMA /LOMR's issued on behalf of FEMA
- Streamlined office processes by implementing efficient filing and organizational systems.
- Enhanced overall office functionality by maintaining up-to-date knowledge of best practices in administrative support, staying current on relevant software updates, or attending professional development workshops.
- Developed strong working relationships with external vendors or partners through consistent communication, negotiation skills, and exemplary customer service.
- Improved office efficiency by maintaining an up-to-date inventory of supplies and proactively ordering necessary items as needed.
- Contributed to project success by providing administrative support to cross-functional teams as needed during key initiatives or campaigns.
- Facilitated the onboarding process for new employees, providing orientation materials and arranging training sessions.
- Organized company events such as holiday parties or team-building exercises to foster a positive work culture within the organization.
- Collaborated closely with human resources departments in recruitment efforts by scheduling interviews, collecting candidate information, or assisting with job posting creation.
- Supported departmental goals by providing reliable assistance to colleagues as needed, effectively demonstrating teamwork skills and a strong sense of responsibility.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Auto Desk Processor
City of Indianapolis, Indianapolis Police Department
06.1997 - 11.2001
- Responsible for the processing of parking tickets and payments for parking tickets and towed vehicles; Process stolen vehicle and / or stolen vehicle plate information via officer telephone report; Entering stolen vehicle plate information and stolen vehicle information; Properly clearing recovered vehicle plate and / or recovered vehicle information from national database; Process Hit Requests received within the 10 minute timeframe for officer safety; Obtain and Maintain IDACS / NCIC Certification; Perform expedited background check when processing vehicle information to verify outstanding warrants; Notify Building Authority of any possible outstanding warrant on individuals
- Processed documents to ensure accuracy and completeness.
- Coordinated with team members for seamless workflow operations.
- Verified data entries, contributing to accurate record-keeping.
- Enhanced data integrity by cross-referencing information.
- Handled sensitive information with utmost confidentiality and care.
- Assisted in training new team members on processing procedures.
- Processed high volumes of documents, maintaining attention to detail.
- Ensured compliance with regulations through thorough document checks.
Education
Diploma - Word Processing, Records Management, business organization and management, secretarial procedures, production typewriting, advanced production typewriting, word processing techniques - three courses, introduction to accounting, speech development, English II, English III, machine transcription, advance machine transcription, advanced secretarial seminar and typing up to 65 wpm
Sullivan Business College
Louisville, KY01.1991
Skills
- Inter-governmental and legislative relations
- Time Management skills
- Creative problem solver
- Accela software knowledge
- Right-of-Way permitting requirements
- GIS experience
- FEMA LOMA / LOMR requirements
- Traffic Control requirements
- Accela
- GIS
- People Soft
- File Net
- Microsoft Office
- Near Map
- Verizon Fleet
- PVD Net
- Kronos
- Pictometry
- Screendoor
- Data entry
- Record keeping
- Filing management
- Database maintenance
Certification
- NCIC / IDACS Certification
- APWA Certification
- IMSA Certification
- Sheeting and Shoring Certification - City of Indianapolis
Accomplishments
- Helped to develop and implement Accela, as well as assist in testing for upgrades
- Developed Standard Operating Procedures for multiple permit types
- Assist in creating office policies related to Right-of-Way, Flood and Single Family Drainage Permitting
- Created Application Forms for: Right-of-Way permits, Sanitary Sewer permits, Driveway Access permits, Infrastructure, Drainage and Flood permits
- Helped to develop and implement Annual Valet License procedures
- Super Bowl permitting and coordination
- Oversee permitting for large commercial projects: Gainbridge Fieldhouse, Pacers Training Facility, Market Tower, Bottleworks, City Way, Cummins Headquarters, Cultural Trail, Methodist Hospital, etc
Awards
- Mayor’s Performance Award
- Mayor’s Customer Service Award
- Department Customer Service Award
Timeline
Plant Services Clerk
Commercial Metals Company (CMC)
05.2024 - Current
Supervisor, Project Compliance Analyst
Business and Neighborhood Services
05.2014 - 01.2024
Project Compliance Analyst
City of Indianapolis, Department of Code Enforcement
03.2006 - 05.2014
Senior Secretary
City of Indianapolis, Department of Code Enforcement
11.2001 - 05.2006
Auto Desk Processor
City of Indianapolis, Indianapolis Police Department
06.1997 - 11.2001
- NCIC / IDACS Certification
- APWA Certification
- IMSA Certification
- Sheeting and Shoring Certification - City of Indianapolis
Diploma - Word Processing, Records Management, business organization and management, secretarial procedures, production typewriting, advanced production typewriting, word processing techniques - three courses, introduction to accounting, speech development, English II, English III, machine transcription, advance machine transcription, advanced secretarial seminar and typing up to 65 wpm
Sullivan Business College
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