Dana Brooks
Bath,NC
Summary
Detail-oriented Manager experienced in overseeing and improving office services. Diplomatic and patient professional possessing creative mindset to drive needed improvements. Skilled with business correspondence, bookkeeping and project management.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Large Loss Division Manager
Servpro of Bath New Bern Greenville
Washington, NC
10.2023 - Current
- Leveraged effective leadership skills to effectively identify deficiencies and opportunities to improve policies, procedures, and controls to grow the Large Loss Division of three Servpro locations.
- Prepared cost estimates for projects of varying sizes.
- Prepared monthly sales reports to document sales volumes, potential sales, and areas of proposed client base expansion.
- Maintained an up-to-date database of customers' contact information.
- Determined target audiences for particular products and aligned campaigns with demographics.
Operations Manager
Servpro of Bath, Greenville, New Bern
Washington, NC , NC
12.2019 - 10.2023
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Oversaw financial management, budget management, accounting and payroll activities.
- Supervised accounting tasks, which included accounts payable and receivable, general ledger management and expense reporting oversight.
- Prepared monthly, quarterly, and annual financial statements in accordance with generally accepted accounting principles.
Office Manager/HR Manager
Servpro of Bath Roanoke Rapids Emporia
Bath, NC
04.2016 - 12.2019
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Processed payroll accurately ensuring all employees were paid on time.
- Supervised staff members, organized schedules and delegated tasks.
- Provided training to new hires on office policies and procedures.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
Office Manager
Dr. J. H. Chesson Orthodontics
Washington, NC
05.1999 - 05.2016
- Performed administrative tasks such as filing insurance claims, processing payments, preparing reports and maintaining inventory levels.
- Implemented strategies for optimizing revenue streams from insurance companies or third-party payers.
- Managed the daily operations of an orthodontic practice, including staff scheduling, budgeting, accounting, marketing and customer service.
- Maintained records of financial transactions and patient files in accordance with HIPAA regulations.
- The Orthodontic practice was sold to Dr. Lee Lewis July 2013. I worked with Dr. Lee Lewis and Dr. Derek Steele until May 2016 as Practice Manager.
Education
High School Diploma -
Northside High School
Pinetown, NC06-1994
Some College (No Degree) - Small Business Operations and Accounting Classes
Beaufort County Community College
Washington, NCSkills
- Operations Management
- Profit and Loss Statements
- Performance Improvements
- Staff Training and Development
- Innovation and Creativity
Certification
- 8 years experience Quickbooks online
References
References available upon request.
Timeline
Large Loss Division Manager
Servpro of Bath New Bern Greenville
10.2023 - Current
Operations Manager
Servpro of Bath, Greenville, New Bern
12.2019 - 10.2023
Office Manager/HR Manager
Servpro of Bath Roanoke Rapids Emporia
04.2016 - 12.2019
Office Manager
Dr. J. H. Chesson Orthodontics
05.1999 - 05.2016
High School Diploma -
Northside High School
Some College (No Degree) - Small Business Operations and Accounting Classes
Beaufort County Community College
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