Dana Brooks
Claremore,OK
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Responsible, punctual and productive professional when working with little to no supervision.
Overview
31
31
years of professional experience
Work History
Administrative Assistant
Hope Harbor Children And Family Ministries
2019.06 - 2024.03
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Scheduler
Summit Physical Therapy
2019.03 - 2019.05
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Acted as first point of contact and scheduled appointments for prospective clients, following a complex set of guidelines dictated by various insurance plans, physician prescriptions, and therapist availability.
- Sustained accurate record-keeping of all scheduled appointments using CRM software, ensuring easy access to pertinent information for all team members.
- Balanced competing priorities under tight deadlines while maintaining attention to detail in managing appointment schedules.
Teacher - High School French/Spanish Teacher
Union Public Schools
1993.08 - 2018.05
- Taught all levels of high-school French and Spanish, from beginner levels through Advanced Placement classes.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Worked collaboratively with other teachers and administrators to develop curriculum and standards district-wide.
- Created a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
- Organized summer travel to Europe and supervised students on tour.
Education
Bachelor of Arts - French Language And Literature
Harding University
Seaercy, ARAdditional Studies: Spanish Language, Education
Oklahoma University
Norman, OK Skills
- Customer Service
- Computer Skills
- Office Administration
- Meeting deadlines
- Calendar Management
- Remote Work Capabilities
- Guest Relations
- Client Relationship Building
Languages
French
Professional Working
Spanish
Limited Working
Timeline
Administrative Assistant
Hope Harbor Children And Family Ministries
2019.06 - 2024.03
Scheduler
Summit Physical Therapy
2019.03 - 2019.05
Teacher - High School French/Spanish Teacher
Union Public Schools
1993.08 - 2018.05
Bachelor of Arts - French Language And Literature
Harding University
Additional Studies: Spanish Language, Education
Oklahoma University
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