Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dana Brouillet

Virginia Beach,VA

Summary

Dynamic and results-oriented professional with extensive experience in the hospitality industry, notably at Keagan's Irish Pub. Excelled in customer service and liquor knowledge, enhancing guest satisfaction and streamlining operations. Proven track record in team training and development, demonstrating exceptional teamwork and professionalism. Achieved significant improvements in service efficiency and customer experience.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Bartender

Quirks
03.2020 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.

Bartender/Shift Supervisor

Keagan's Irish Pub
06.2015 - 01.2023
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Set up bar for operation, obtained cash bank, and stocked service bar.
  • Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Improved customer satisfaction by delivering prompt and efficient service during busy shifts.

Server

Tubby's Tavern
06.2016 - 06.2017
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Hostess/Server

Ruby Tuesday
05.2012 - 05.2016
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Education

Tidewater Community College
Virginia Beach, VA
08.2014 - 6 2016

High School Diploma -

Salem High School
Virginia Beach, VA
06.2014

Skills

  • Customer Service
  • Liquor, beer, and wine knowledge
  • Highly reliable
  • Team training and development

Certification

TIPS and ServSafe

Timeline

Bartender

Quirks
03.2020 - Current

Server

Tubby's Tavern
06.2016 - 06.2017

Bartender/Shift Supervisor

Keagan's Irish Pub
06.2015 - 01.2023

Tidewater Community College
08.2014 - 6 2016

Hostess/Server

Ruby Tuesday
05.2012 - 05.2016

High School Diploma -

Salem High School

Similar Profiles

CREATE PROFILE
Dana Brouillet