DANA BROWN
Philadelphia,PA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
14
14
years of professional experience
Work History
Pathology Office Coordinator
Memorial Sloan Kettering Cancer Center
New York, NY
09.2021 - Current
- Ensure proper maintenance of legal case database and ensures that all information entered is complete and accurate
- Maintain legal paperwork in high density legal filing cabinet
- Create legal files for all newly opened legal cases
- Pull slides and blocks from slide file room and places in legal folders
- Respond to law firm requests for material and on-site reviews, sending letters and HIPAA forms
- Arrange on-site reviews with MSK Legal Department as well as outside counsel
- Mail requested materials, inventory lists and bills to outside counsel
Teachers Assistant
Borough of Manhattan Community College, Carrier
New York, NY
01.2020 - Current
- Attends all classroom sessions and recorded notes from in-class lectures
- Monitored web-based classes, for online content and interaction
- Evaluates student performance, took attendance, graded assignments and maintained routine student records
- Coordinate with the course instructor and assists in determining grading criteria
- Track and record individual and overall course grades in multiple formats, including but not limited to entering grade results in spreadsheets or on the online learning management system (Blackboard)
- Provide and record student grades for Early Warning, Midterm Reporting, and Final Grades according to established deadlines
- Maintains course Blackboard site, including but not limited to posting assignments, editing and posting notes and/or slide shows for student access, and entering grades as assigned
- Maintains weekly office hours to communicate in person with students as needed
- Receives and promptly responds to student inquiries regarding grades, assignments, attendance, and course material
Secretary
New York City Health And Hospitals
Brooklyn, NY
02.2021 - 08.2021
- Answered multi-line phone system and greeted callers enthusiastically.
- Scheduled appointments and conducted follow-up call to clients.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Organized paperwork such as charts and reports for office and patient needs.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Coordinated customer service, patient scheduling and billing.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Supported office staff and operational requirements with administrative tasks.
Letter Carrier
United States Postal Service
New York, NY
04.2012 - 12.2019
- Bundle mail in preparation for delivery or transportation to relay boxes
- Deliver mail to residences and business establishments along specified routes by walking and/or driving, using a combination of satchels, carts, cars, and small trucks
- Enter change of address orders into computers that process forwarding address stickers
- Hold mail for customers who are away from delivery locations
- Leave notices notifying patrons where to collect mail that could not be delivered
- Maintain accurate records of deliveries.
Customer Service Agent
Delta Airlines
Jamaica, NY
07.2009 - 03.2012
- Effectively coordinates with internal resources while working under pressure and time constraints to board and deplane the passengers
- As directed, implement standard procedure during overbooked, irregular flights (IROPS) and denied boarding situations
- Display a positive image of Delta.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Helped large volume of customers every day with a positive attitude, and focus on customer satisfaction.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
Education
Bachelor of Arts - Psychology
Lehman College of The City University of New York
The Bronx, NY05.2022
Associate of Science - Early Childhood Education
Borough of Manhattan Community College of The City University of New York
New York, NY06.2020
Skills
- Office Management
- Office Supplies and Inventory
- Inquiry Requests
- Report Preparation and Analysis
- Administrative Management
- Office Workflow Support
- Superior Customer Service
- Task Prioritization
Timeline
Pathology Office Coordinator
Memorial Sloan Kettering Cancer Center
09.2021 - Current
Secretary
New York City Health And Hospitals
02.2021 - 08.2021
Teachers Assistant
Borough of Manhattan Community College, Carrier
01.2020 - Current
Letter Carrier
United States Postal Service
04.2012 - 12.2019
Customer Service Agent
Delta Airlines
07.2009 - 03.2012
Bachelor of Arts - Psychology
Lehman College of The City University of New York
Associate of Science - Early Childhood Education
Borough of Manhattan Community College of The City University of New York
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