Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Quote
Timeline
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Dana Brown

Dana Brown

Wardensville,WV

Summary

Effective Scheduling Coordinator promoting more 5 years' experience supporting personnel in busy, office environments. A pleasant individual with terrific scheduling, project tracking and issue resolution talents. A knowledgeable employee considered a valuable asset to any company. Spirted Scheduling Coordinator versed in planning and coordinating workflow. Supervises schedules and projects for timely completion. Excellent interpersonal, leadership, communication and organizational skills.

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Dedicated mental health technician with impressive mental health expertise. Delivered exceptional patient support in community-based treatment facility and contributed to many patients' status improvements. Superb communications skills and compassionate nature enabled positive outcomes in challenging environment.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

18
18
years of professional experience

Work History

Scheduling Supervisor

Care Advantage INC
Winchester, OH
10.2021 - 12.2023
  • Developed strong working relationships with management and executive team through effective scheduling and communication skills.
  • Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Set up many different appointments with customers.
  • Developed and implemented scheduling policies.
  • Worked with manager and supervisor to plan and coordinate production schedules.
  • Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
  • Scheduled procedures, surgeries and doctor appointments for average of 25 patients per daily.
  • Checked prices and calculated totals for accurate invoice processing.
  • Conferred with managers, sales teams and engineering personnel to revise plans and achieve demanding targets.
  • Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances

Mental Health Technician

Grafton School, INC
Berryville, VA
03.2014 - 08.2022
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
  • Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
  • Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
  • Escorted patients from unit to meals, activities and visitation areas to maintain standard of safety and security.
  • Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
  • Participated in continuous quality improvement and performance improvement activities to enhance effectiveness and increase knowledge.
  • Charted on each patient daily.
  • Treated clients and families with respect and dignity.
  • Counseled and mentored clients on substance use and life choices.
  • Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention
  • Supported patients needing medical care to relieve patient anxiety and promote positive outcomes

Direct Care Support

Right At Home Health Care
Winchester, VA
11.2019 - 06.2022
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation and medication reminders.
  • Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Scheduler Coordinator

Hilltop Nursing Home
Winchester, VA
04.2020 - 03.2021
  • Answered telephone calls to offer office information, answer questions and direct calls to staff.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Organized patient files and streamlined operations to improve efficiency.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Registered and verified patient records before triage with most up-to-date information.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.

Veterinary Technician Assistant

Ashburn Village Animal Hospital
Ashburn, VA
08.2011 - 10.2012
  • Maintained accurate pharmacy records and controlled drug, anesthesia and heartworm test logs.
  • Educated caregivers and guardians on animal care, nutrition, medical conditions and disease management.
  • Established intravenous drips for ongoing hydration in treatment of canines suffering from parvovirus infections.
  • Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
  • Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
  • Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
  • Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
  • Walked pets outside throughout each shift to prevent accidents in group play areas and on bedding.
  • Answered owner animal health questions and advised on best care practices.
  • Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.

Veterinary Receptionist

CaCapon Veterinary Medical Center
Capon Bridge, WV
03.2008 - 03.2011
  • Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
  • Maintained office and waiting room, keeping common areas clean and tidy.
  • Answered owner animal health questions and advised on best care practices.
  • Triaged incoming patients to determine treatment needs and urgency of care.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Maintained current and accurate medical records for patients.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Entered data from pet records and office visits into computer system.

Education

High School Diploma -

East Hardy High School
Baker, WV
2000

Skills

  • Service Scheduling
  • Effective Multitasking
  • Interpersonal Relationships
  • Employee Orientation
  • Patient Intervention
  • Adaptability and Flexibility
  • Health Plan Benefits
  • Interpersonal Skill Development
  • Service Documentation
  • Personal Service
  • Incapacitation Care
  • Patient Ambulation
  • Ability to Lift
  • Project Scheduling
  • Calendar Coordination
  • Staff Coordination
  • Daily Timekeeping

Accomplishments

  • Supervised team of 10 staff members.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved severe behaviors which led to warl

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Scheduling Supervisor

Care Advantage INC
10.2021 - 12.2023

Scheduler Coordinator

Hilltop Nursing Home
04.2020 - 03.2021

Direct Care Support

Right At Home Health Care
11.2019 - 06.2022

Mental Health Technician

Grafton School, INC
03.2014 - 08.2022

Veterinary Technician Assistant

Ashburn Village Animal Hospital
08.2011 - 10.2012

Veterinary Receptionist

CaCapon Veterinary Medical Center
03.2008 - 03.2011

High School Diploma -

East Hardy High School

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Dana Brown