Dana Brown

Dover Downs Gaming & Entertainment

07.1997 - 09.2021

Implemented new drink policies, reducing over-pouring by [Number]%.
Led pre-shift huddles with staff to start teams on right foot to expertly handle guests' beverage needs.
Kept team operating according to high standards of cleanliness and sanitation, protecting staff and guests from unnecessary risks.
Trained and developed beverage staff on proper techniques, knowledge and skills.
Facilitated communication between customer-facing and back-end teams to coordinate seamless beverage service delivery.
Oversaw work of [Number] bartenders, beverage servers and bar attendants.
Organized department functions and workflow for maximum efficiency.
Coordinated inventory for daily operations and special events.
Maintained strong guest satisfaction scores through exceptional service and strong conflict resolution skills.
Guided employees through difficult operational and customer relation situations to build independence in future scenarios.
Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Worked with on-site and external party planners to create and manage beverage ordering and waitstaff for small and large events.