Astute supervisor dedicated to comprehensive leadership for cutting costs and maximizing quality. Great multitasker with extensive experience in customer service. Committed to enhancing customer experiences.
Overview
24
24
years of professional experience
Work History
Beverage Supervisor
Dover Downs Gaming & Entertainment
1997.07 - 2021.09
Implemented new drink policies, reducing over-pouring by [Number]%.
Led pre-shift huddles with staff to start teams on right foot to expertly handle guests' beverage needs.
Kept team operating according to high standards of cleanliness and sanitation, protecting staff and guests from unnecessary risks.
Trained and developed beverage staff on proper techniques, knowledge and skills.
Facilitated communication between customer-facing and back-end teams to coordinate seamless beverage service delivery.
Oversaw work of [Number] bartenders, beverage servers and bar attendants.
Organized department functions and workflow for maximum efficiency.
Coordinated inventory for daily operations and special events.
Maintained strong guest satisfaction scores through exceptional service and strong conflict resolution skills.
Guided employees through difficult operational and customer relation situations to build independence in future scenarios.
Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Worked with on-site and external party planners to create and manage beverage ordering and waitstaff for small and large events.
Education
High School Diploma -
Smyrna High School
Smyrna, DE
06.1987
Skills
Customer Service
Control of Expenses
Customer Engagement
Team Recruitment and Training
Customer Needs Assessments
Staff Scheduling
Timeline
Beverage Supervisor
Dover Downs Gaming & Entertainment
1997.07 - 2021.09
High School Diploma -
Smyrna High School
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