Dana Bruckner
New Lenox,IL
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
20
20
years of professional experience
Work History
Administrative Assistant
Lincoln-Way High School District 210
Frankfort , IL
11/05/15 - Current
- Handled confidential documents in an organized fashion according to established protocol.
- Streamlined supply procurement process by efficiently ordering and expediting necessary office supplies.
- Aided in the planning process for special events by organizing catering services, booking venues, and designing event materials.
- Facilitated communication between different departments within the organization.
- Maintained up-to-date records of all evaluations, assessments, IEPs.
- Served as a liaison between school personnel and outside agencies.
- Collaborated with outside agencies providing specialized services to special needs students.
- Organized and maintained student files, ensuring accuracy of information.
- Facilitated communication between parents, students and school personnel regarding individualized education plans.
- Coordinated with teachers to ensure that all required paperwork was completed in a timely manner.
- Processed requests for evaluations of students suspected of having disabilities or learning difficulties.
- Provided administrative support to the Special Education Director and other staff members.
- Ensured compliance with state regulations pertaining to special education services.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
Patient Care Manager,Scheduler
Visiting Angels Home Care
Orland Park , IL
2012.10 - 2015.11
- Intake and monitor charting
- Implanted Caregiver reward program
- Conducted quality assurance processes and made improvements
- Organized and facilitated meetings to establish new client base.
- Coordinated family caregiver schedules.
- Employee recruitment and employment verifications.
Client Care Coordinator
Home Instead Senior Care Home
Palos Heights , IL
2004.10 - 2011.10
- Implemented quality assurance processes for ensuring superior level of client care services.
- Provided support to clients by responding to inquiries, addressing complaints and resolving issues.
- Maintained accurate client records and updated contact information in the company database.
- Conducted regular follow-ups with customers to ensure their satisfaction with services.
- Benefit administrator
- Insurance and VA claims/payments
- Coordinated travel for Admin
Education
Associate of Arts - Business Administration/Management
South Suburban College of Cook County
South Holland, IL2005-06
Skills
- Microsoft Office 365 Proficient
- Confidentiality
- Document Preparation
- Quality Control
- Scheduling
- Administrative Support
- Conference planning
- Strong Problem Solver
- Self-starter
- Event Coordination
- Expense Reporting
- Data Evaluation
- Travel Arrangements
References
References available upon request.
Timeline
Patient Care Manager,Scheduler
Visiting Angels Home Care
2012.10 - 2015.11
Client Care Coordinator
Home Instead Senior Care Home
2004.10 - 2011.10
Administrative Assistant
Lincoln-Way High School District 210
11/05/15 - Current
Associate of Arts - Business Administration/Management
South Suburban College of Cook County
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