Recently moved from DFW to Frankston/Flint area to be closer with family. I'm looking to acquire a position within a team-based organization that offers internal development and growth.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Raising Cane's Chicken Fingers
01.2022 - 08.2024
Managed 15-20 employees per shift and day to day operations at high volume restaurant to ensure a high level of efficiency, consistency, and quality in both food and service control and safety
Carefully selected, trained, and supervised staff for Certified Trainer Program
Optimized labor costs by closely monitoring schedules and adjusting staffing levels according to business needs
Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies
Maintained, planned, executed monthly Cane's Love program to keep staff motivated and rewarding hard work
Selected to be in Raising Cane's internal HIPO program for future promotion to Operations Manager
Certified to train both internal and external managers for other Raising Cane's locations
IT Support Technician/Revenue Manager - On Season
Pirates Cove/North Texas Jellystone Park
03.2012 - 12.2021
Resolve office-related issues according to predetermined procedures
Maintain inventory records and place orders to restock supplies as needed for wifi deployment
Maintain up-to-date knowledge for Unifi Controller and systems
Maintain and service 30+ point of sale and management desktops/laptops
Document issues and update database accordingly
Resolve day to day issues with in offices and point of sale stations
Experienced with Windows, office printers, Epson receipt printers, Symbol barcode scanners - set up, troubleshoot and maintenance
Responsible Positive Attitude
Food service history Good with multitasking
Punctual Perform with consistent accuracy
Planning and prioritizing of daily duties Customer Service Experience
Take daily deposits to bank, maintain change/bills for 15+ tills/workstations
Balanced tills for AM shift and close out tills for next shift
Cook and Cashier - Off Season
North Texas Jellystone Park
03.2012 - 12.2021
Chop, Cook, Peel, Fry, Prepare food for off season lunch and dinner shifts
Maintain inventory and reorder supplies as needed
Manage time effectively when preparing and cooking food orders to minimize customer wait time
Followed proper sanitation methods to clean and disinfect kitchen workstations
Train new cooks on expectations and procedures
Train new cashiers on proper cash handling and point of sale software
Responsible for closing procedures, cash outs, cleaning and prepping dining area for next day breakfast
Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations
Education
High School -
Mansfield Summit High School
Mansfield, TX
04.2004
Skills
Punctual, self motivated, driven to do a good job
Experience in high stress, high volume fast food restaurants
Organized and maintained point of sale (POS) and years of experience using and adapting to technology changes
10 years in customer service
Ran shifts solo with 15-20 staff at high and low volume in the food industry
Great with self managing and staying focused on work tasks
Certification
Food Handlers - Manager Certification through ServSafe
Valid: 2/2023 - 2/28/2028
References
Brooke Beers, Human Resources and Kitchen Manager, North Texas Jellystone, HR@NorthTexasJellystone.com, 817-426-5037 ext. 7018