Dana Burgess
Albany,NY
Summary
Expert in crisis handling, alliance building and service screening. Good communication, conflict management and multitasking abilities. Highly motivated and enthusiastic about helping people in need.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Crisis Intervention Worker
QuestarIII
01.2018 - Current
- Reduced crisis response times by implementing efficient communication and coordination strategies.
- Coordinated closely with healthcare professionals during medical emergencies resulting from a crisis situation, ensuring optimal care for affected individuals.
- Advocated for policy changes within the organization to better address the unique needs of diverse client populations experiencing crises.
- Continuously updated knowledge of best practices in crisis intervention through participation in workshops, conferences, and relevant literature review.
- Enhanced community safety through proactive engagement with at-risk individuals and providing resources for prevention.
- Evaluated the effectiveness of intervention strategies by tracking client progress over time and making necessary adjustments as needed.
- Deescalated potentially dangerous situations involving clients in crisis, minimizing risks to all parties involved.
- Conducted thorough assessments of clients'' needs, leading to targeted interventions and improved outcomes.
- Developed comprehensive case management plans, addressing both immediate needs and long-term goals for clients in crisis.
- Provided ongoing support to clients following a crisis event, facilitating recovery and stabilization.
- Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
- Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns.
- Evaluated risk to client or others by gathering information and conducting assessments.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Maintained client records to document assessment, treatment plans and progress.
- Offered supportive counseling and crisis intervention to individuals in crisis.
- Collaborated with mental health professionals to coordinate comprehensive care for clients.
Teaching Assistant
QuestarIII
07.2002 - 01.2018
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
- Supported classroom maintenance and upkeep, organizing books and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Provided additional support for students with special needs, ensuring they received appropriate accommodations and resources.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Evaluated student performance through regular assessments, tracking progress and adjusting instructional strategies as needed.
- Provided one-on-one tutoring sessions for struggling students, leading to increased understanding and improved grades.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Designed and implemented engaging classroom activities, resulting in higher student interest and motivation.
Education
No Degree - Cosmetology
Austins Beauty School
Albany, NYNo Degree - Education
Hudson Valley Community College
Troy, NYHigh School Diploma -
Maple Hill High School
Schodack Landing, NY06.2002
Skills
- Active Learning
- Verbal Communication
- Homelessness Support
- Substance abuse awareness
- De-Escalation Techniques
- Interpersonal Relationships
- Self-Care Practices
- Crisis Management
- Empathy Display
- Disability Awareness
- Youth engagement
- Patient confidentiality
- Documentation skills
- Reflective listening
Certification
Therapeutic Crisis Intervention - De-escalation verbally and non verbally
Timeline
Crisis Intervention Worker
QuestarIII
01.2018 - Current
Teaching Assistant
QuestarIII
07.2002 - 01.2018
No Degree - Cosmetology
Austins Beauty School
No Degree - Education
Hudson Valley Community College
High School Diploma -
Maple Hill High School