Dana Burt
Waldorf,Maryland
Summary
Organized professional manager with excellent Quality Assurance and Compliance skills as well as Program Management and Leadership skills. Passionate about Behavioral Health, Child Welfare and adequate, quality service delivery to include best practices on every level. Seeking to utilize all the exceptional skills that I have acquired to the best of my ability as part of a team of professionals with the common purpose of keeping children and families safe and mentally well while servicing the community.
Overview
13
13
years of professional experience
Work History
Program Manager
AprilMay Company, Inc.
08.2021 - Current
- Supervise a staff of 26 clinicians that service PGC schools.
- Systematize Youth First Care Program deliverables and establish automated workflows to track staff performance and program outcomes.
- Establish and maintain program structure.
- Investigate, remedy and document complaints from staff and program stakeholders.
- Collaborate and meet regularly with school Principals, leadership, and designated school staff regarding partnership; as well as developing strategies to assist and /or improve School-Based Mental Health programming.
- Monitor Known Performance Indicators (KPIs) for staff compliance and work performance. Develop performance improvement plans when needed.
- Work cooperatively with administrators, teachers, parents, other support personnel and the community to develop a quality program that best meets the individual student's needs.
- Participate in departmental meetings and other SBMH meetings/conferences necessary to support understanding and implementation of school based mental health.
- Work with the Director to review progress toward SBMH milestones and strategies to improve outcomes.
- Complete and submit required monthly, quarterly, and annual reports to the Director.
- Administer surveys and questionnaires to stakeholders.
- Track and approve staff leave and timesheets.
Program Manager
Advanced Behavioral Health, Inc.
08.2016 - 08.2021
- Supervised staff of 15
- Preformed employee Performance Evaluation Plans (PEP's) as well as initiated Performance Improvement Plans (PIP'S)
- Addressed the concerns of staff and determined appropriate corrective actions if required
- Responsible for the coordination, analysis and reporting of the Prince George’s County Community Schools project data
- Worked collaboratively with Community Schools Leadership
- Instrumental in acquiring and responsible for managing a multimillion-dollar contract as well as maintaining positive and productive partnerships with local schools, County Government, and community partners
- Contributed to responding to RFP solicitations
- Developed and implemented data collection quality assurance procedures to ensure validity and reliability of data collection and resultant reports
- Conducted routine data monitoring and maintenance to ensure integrity of data, compliance, timeliness, reporting and other data issues that arise
- Performed data analysis and interpretation; utilized knowledge of qualitative analysis and quantitative analysis
- Created and submitted monthly invoices for billing.
Child Welfare Analyst
Quality Assurance and Compliance Division, Prince George’s County Department of Social Services
02.2011 - 08.2016
- Supervised staff of 5
- Monitored and analyzed Child Welfare program policies and data for compliance with applicable statutory, regulatory, and contractual requirements within the Child Welfare Division as well as to ensure the provision of best practices and quality service at every level of interaction
- Participated in policy and procedures development
- Participated in monthly Continuous Quality Improvement (CQI) Council meetings
- Conducted Administrative Reviews and internal investigations at the request of the Director
- Provided guidance to internal customers on policy implications and recommendations for policy decisions
- Integral participant in the expansion of the Agency’s Quality Assurance and Compliance Division
- Reviewed supervisory assessments such as the Local Supervisory Review Instrument (LSRI)
- Assisted with agency preparation for the Council of Governments (COG) survey and Council on Accreditation (COA) accreditation process
- Developed and managed multiple databases for multiple Child Welfare programs
- Developed instrumental tools for practice, reviews, monitoring, and audits
- Data collection for Federal, State and County reporting
- Advance knowledge of Code of Maryland Regulations (COMAR) for use in best practice and compliance
- Performed qualitative, quantitative, and evaluative research for multiple Child Welfare programs
- Analyzed and evaluated program practices, methods, operations, and reports to identify unusual trends, significant program accomplishments, merit and efficiency situations, and areas of imbalance which require resolution and reported to Director
- Provided weekly Child Welfare updates to Director, Chief of Staff, Assistant Director of Quality Assurance and Compliance and Child Welfare Leadership
- Provided technical assistance and support to improve service delivery and performance outcomes within the Child, Adult and Family Services Division
Education
Master of Social Work -
Howard University School of Social Work
06.2001
BACHELOR OF SCIENCE, HUMAN SERVICES -
Bowie State University
06.1998
Skills
- Child Welfare
- Program Management
- Quality Assurance
- Supervision
- Administrative Reviews
- Data Analysis
- Research
- Planning Committees
- Case Management
- Database Management
- Proficient in Microsoft Word, Excel, and Power Point
- Program Leadership
- Team Leadership
- Critical Thinking
- Work Planning and Prioritization
- Recruitment and Hiring
- Attention to Detail
Training
- Effective Leadership
- Corporate Compliance
- Cultural Competency
- Conflict Resolution
- Project Management
- HIPPA Compliance
- Results Based Accountability
- Regional Child Welfare Supervisory Meeting
- Alternative Response
- Child Protective Services Competency Training
- 2014 and 2015 Governor’s Conference on Combating Human Trafficking in Maryland
- Child Trafficking and Juvenile Justice, Coalition for Juvenile Justice
- FEMA Emergency
- Emergency Preparedness
- Shelter Management
Timeline
Program Manager
AprilMay Company, Inc.
08.2021 - Current
Program Manager
Advanced Behavioral Health, Inc.
08.2016 - 08.2021
Child Welfare Analyst
Quality Assurance and Compliance Division, Prince George’s County Department of Social Services
02.2011 - 08.2016
Master of Social Work -
Howard University School of Social Work
BACHELOR OF SCIENCE, HUMAN SERVICES -
Bowie State University