Dana Burton

Work History

SPARC Speech Therapy

12.2021 - 06.2022

Maintain high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
Supported business development efforts by actively promoting company services during client interactions in reception area.
Handled payments efficiently using company''s billing software which contributed to improved financial record keeping.
Assisted management with administrative tasks such as data entry, filing, and report generation as required.
Developed strong relationships with clientele through excellent communication skills and genuine attentiveness to their needs.
Collaborated with team members for smooth workflow, supporting colleagues during peak hours or absences.
Increased productivity by cleaning and organizing supplies.

Bellegrove OB/GYN

04.2021 - 07.2021

Coordinated patient scheduling, check-in, check-out and payments for billing.
Supported office staff for busy 9 provider clinic.
Helped patients complete necessary medical forms and documentation while adhering to strict HIPAA guidelines to protect patient privacy.
Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
Transcribed phone messages and relayed to appropriate personnel.

Olympic Veterinary Medical Supply

10.2011 - 01.2014

Participated in promotional video marketing, demonstrating products and specific features for promotional campaign.
Set up and broke down promotional booths, while developing new business by networking with prospects and valuable customers at National trade events.
Conducted on-site product demonstrations to highlight features and answer customer questions and redirect concerns toward positive aspects.
Generated new business leads through 100% direct customer engagement.

Companion Animal Hospital

10.2008 - 12.2012

Supported 4-6 Veterinarians at busy animal hospital.
Demonstrated high level focus on client consultation and case management
Lead flow of daily schedule and ensured excellent care for patients.
Mentored technical staff on best practices and high-quality care.
Prepared estimates for procedures and discussed financial commitments with clients supporting hospital financial policies.
Collaborated with team members to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
Assists veterinarians in medical, surgical and dental procedures; prepared patients for surgery; administered anesthesia; monitored patients during surgery and recovery.

Companion Animal Hospital

09.2006 - 12.2012

Greeted pet owners and performed intakes to go over array of available services, outline costs and determine special needs of animal while in care.
Educated clients on animal health, preventative care and procedures.
Provided direct care for 10-20 ICU patients and assisted Veterinarians with procedures such as surgery, radiology, dentistry, critical care, anesthesia and basic exams.
Prepared surgical instrument packs and drapes for use in sterile environments.
Established intravenous drips for ongoing hydration treatment.
Collected specimens from patients for laboratory analysis for parasites, blood analysis and culture.

VCA Alpine Animal Hospital

09.2005 - 09.2006

Assisted veterinary surgeon in emergency surgeries and procedures across variety of domestic and exotic species of animals.
Monitored up to 20 animals in post-operative care unit for anesthesia recovery, vital signs and activity levels.
Triaged patients in emergency situations based on life-threatening needs and maintained levelheadedness, effectively prioritizing tasks to save lives and provide medical care.
Placed endotracheal tube to deliver oxygen and anesthetic gas to patients and administered prescribed injectable controlled substances, tranquilizers and sedatives.
Maintained accurate pharmacy records and controlled drugs.
Utilized ultrasound and x-ray to perform imaging and interpret results.
Prepared estimates for care, and presented invoices and collected payment from clients.

Companion Animal Hospital

08.1998 - 01.2005

Worked 8 to 10-hour shifts, delivering continuous focus and attention up to 70 lodged animals, promoting high level of care and oversight.
Administered oral, topical and subcutaneous medications to animals in treatment on regular, scheduled basis and documented any changes in condition.
Collected and prepared specimens and samples for outside laboratory analysis.
Assisted veterinarian during immunologic, medical, surgical and diagnostic procedures.
Cleaned and disinfected exam areas, equipment and kennels to prevent spread of disease, control odors and maintain healthy environment.
Prepared estimates for care, and presented invoices and collected payment from clients.