Dana Butler
Fayetteville,GA
Summary
Motivated health and wellness professional dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, documentation requirements, and healthcare treatment plans. Well-versed in scheduling and database management functions for streamlined communication. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
6
6
years of professional experience
Work History
Customer Care Professional
United Health Group, Optum
10.2009 - 07.2011
- Offered behavior health provider referrals at outpatient, intensive outpatient, partial hospitalization, and inpatient levels of care.
- Advised clients of healthcare claim status, including claim reprocessing requests when necessary.
- Assisted clinical therapists with member screening in regards to behavioral health services and treatment facility placement.
- Administrative tasks.
Patient Services Coordinator
Emory Healthcare
02.2008 - 08.2009
- Answered incoming calls, scheduled appointments, and filed medical records.
- Input patient demographic and insurance data into electronic medical record system.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Collected patient co-pay and issued receipt to confirm payment.
- Verified patient's insurance eligibility and benefits coverage.
- Completed clinic encounter form charge entry and balanced deposits/credit card payments daily.
- Assisted in increasing patient retention rates by conducting follow-up calls for appointment reminders.
Clinical Assistant
Ridgeview Institute
07.2007 - 02.2008
- Increased clinic efficiency by effectively communicating with interdisciplinary teams regarding patient needs and care plans.
- Assisted patients with basic care needs.
- Equipped patients with assistance required for basic care.
- Collected and documented patient medical information such as vital signs.
- Administered and recorded drug tests and results.
- Led therapeutic focus groups to encourage and promote positive mental and emotional health.
- Completed inpatient hospitalization safety checks.
Front Office Intern
The Robbins Health Alliance
05.2005 - 08.2005
- Performed various front office clerical tasks.
- Supported staff on special assignments.
- Counseled patients on dietary and nutritional improvements to implement into their care plan.
Education
Master of Science - Nursing
Brenau University
Norcross, GA12.2025
Pre-Nursing
Georgia State University
Atlanta, GABachelor of Science - Community Health
Georgia Southern University
Statesboro, GA05.2005
Skills
- First Aid, Basic Life Support, AED, CPR Certification
- Medical Terminology
- Vital signs
- Nutrition and Diet
- Patient Safety, Education, and Care
- Communication and relationship building
- Ten key system
- Keyboard 60 wpm
- Multi-Line Phone Systems
- Detail-oriented
- Problem Resolution
- Teamwork and Collaboration
Timeline
Customer Care Professional
United Health Group, Optum
10.2009 - 07.2011
Patient Services Coordinator
Emory Healthcare
02.2008 - 08.2009
Clinical Assistant
Ridgeview Institute
07.2007 - 02.2008
Front Office Intern
The Robbins Health Alliance
05.2005 - 08.2005
Master of Science - Nursing
Brenau University
Pre-Nursing
Georgia State University
Bachelor of Science - Community Health
Georgia Southern University