Dana Carss
Assistant Manager
Walnut Creek,CA
Summary
Dynamic manager with a proven track record at Sfgoodwill, excelling in crisis intervention and budget management. Skilled in enhancing team performance and customer satisfaction through effective mentoring and problem-solving. Recognized for fostering strong relationships and implementing strategies that significantly improved service delivery and operational efficiency.
Overview
27
27
years of professional experience
Work History
Manager
Sfgoodwill
Walnut Creek, CA
09.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Cross-trained existing employees to maximize team agility and performance.
Store Front Cashier
Grocery Outlet Bargain Market
Concord, CA
06.2020 - 09.2023
- Assisted with purchasing decisions and located merchandise for customers.
- Operated cash register swiping barcode items across electronic scanner to record price and collected payment.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Maintained organized and orderly front end and removed carts, baskets, and debris.
- Processed returns and exchanges while adhering to store policies, ensuring customer satisfaction throughout the transaction process.
- Assisted with training new employees on proper cashier techniques, company policies, and customer service best practices.
Assistant Manager, Customer Service
Sweet Tomatoes Restaurant
Pleasant Hill, CA
08.2018 - 06.2021
- Created a positive work environment for staff members, promoting teamwork and employee morale.
- Provided exceptional support to management, assisting in daily operations and decision-making processes.
- Fostered strong relationships between team members by facilitating open dialogue sessions where ideas could be freely exchanged without fear of judgment or criticism.
- Developed strong relationships with clients, leading to increased repeat business and loyalty.
- Assisted in the hiring process, making recommendations for suitable candidates and conducting interviews as needed.
Mental Health Support Worker
Anka Behavioral Health
Concord, CA
08.1998 - 08.2018
- Encouraged self-care among patients by teaching coping strategies, stress management techniques, and relaxation exercises.
- Increased patient engagement in treatment by establishing rapport and building trust with clients.
- Participated in ongoing professional development opportunities to stay current on best practices within the field of mental health support.
- Implemented behavioral modification techniques for patients struggling with maladaptive patterns such as aggression or selfharm.
- Served as a reliable point of contact for families seeking updates on their loved one''s progress or needing additional resources.
- Improved patient outcomes with accurate documentation of mental health symptoms and progress.
- Facilitated therapeutic group sessions for increased social interaction and skill development.
- Provided effective crisis intervention services during emergencies, ensuring the safety of all involved parties.
- Recognized and responded to signs of potential self-harm or suicide risk, utilizing appropriate intervention strategies and resources to ensure patient safety.
- Maintained confidentiality while documenting patient information according to HIPAA regulations and facility policies.
- Enhanced patient well-being by providing empathetic and compassionate support in daily activities.
- Supported patients in achieving personal goals through goal-setting exercises and step-by-step guidance.
Skills
Case management
Crisis invention, and prevention
Budgeting and financial
Exception problem, solver
Timeline
Manager - Sfgoodwill
09.2023 - Current
Store Front Cashier - Grocery Outlet Bargain Market
06.2020 - 09.2023
Assistant Manager, Customer Service - Sweet Tomatoes Restaurant
08.2018 - 06.2021
Mental Health Support Worker - Anka Behavioral Health
08.1998 - 08.2018