Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Dana Carter

Arlington,TN

Summary

Adept at enhancing customer satisfaction and resolving insurance inquiries, I leveraged documentation and customer service skills at Laurelwood Pediatrics to streamline claims processes and improve patient relations. My experience includes efficiently managing billing, verifying insurance coverage, and establishing payment plans, demonstrating a strong blend of analytical and interpersonal abilities.

Overview

24
24
years of professional experience

Work History

Billing and Insurance Specialist

Laurelwood Pediatrics
02.2007 - Current
  • Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
  • Followed up on denials, late payments, extensions and other special circumstances.
  • Efficiently processed refunds or adjustments for patients when necessary, ensuring accuracy and compliance with company policies.
  • Posted and adjusted payments from insurance companies.
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Evaluated patients' financial status and established appropriate payment plans.
  • Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
  • Posted payments and collections on regular basis.
  • Identified and resolved patient billing and payment issues.
  • Delivered timely and accurate charge submissions.
  • Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
  • Managed patient accounts effectively, resolving discrepancies and addressing outstanding balances in a timely manner.
  • Collected payments and applied to patient accounts.
  • Provided exceptional customer service to both patients and insurance representatives, resolving inquiries quickly and professionally.
  • Filed and updated patient information and medical records.

Stay at Home Mom

Me
05.2006 - 02.2007
  • Self-motivated, with a strong sense of personal responsibility.

Front Desk Receptionist

Pediatrics East
08.2000 - 05.2006
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.

Education

Certificate of Medical Office - Medical Office

Concorde Career College
Memphis, TN

No Degree - Early Childhood Education And Care

Shelby State Community College
Memphis, TN

High School Diploma -

Millington Central High School
Millington, TN

Skills

  • Documentation skills
  • Policy analysis
  • Account management
  • Customer service
  • Health insurance
  • Customer follow-up
  • Insurance coverage verification
  • Customer billing
  • Data entry
  • Insurance claim regulations
  • Claims information gathering

Interests

  • I enjoy helping others and giving back to the community
  • Youth Development Programs
  • Participate in Golf and Bowling, as recreational activities to maintain physical fitness

Timeline

Billing and Insurance Specialist

Laurelwood Pediatrics
02.2007 - Current

Stay at Home Mom

Me
05.2006 - 02.2007

Front Desk Receptionist

Pediatrics East
08.2000 - 05.2006

Certificate of Medical Office - Medical Office

Concorde Career College

No Degree - Early Childhood Education And Care

Shelby State Community College

High School Diploma -

Millington Central High School

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Dana Carter