Family, Gym, Golf, Fishing, Softball, Giants, 49ers, and Music
Dana Casey
Hollister,CA
Summary
Dynamic sales leader with extensive experience at AT&T, excelling in revenue generation and partnership building. Proven track record of driving customer satisfaction and achieving sales targets through strategic event promotions and team mentorship. Skilled in problem resolution and fostering relationships, consistently delivering results in competitive environments.
Overview
21
21
years of professional experience
Work History
Fiber Executive
AT&T
08.2022 - Current
- Provided customers with Dedicated Internet, Shared Fiber, Cyber Security and Wi-Fi Connectivity
- Responsible for prospecting 50 to 70 touchpoints per day through calls or site visits
- Established relationships with IT vendors, AT&T garage managers/installers and new clients for referrals
- Worked side by side with Mobility partner to create converged accounts
Signature Account Executive
AT&T
08.2021 - 08.2022
- Responsible for contacting companies to set up events to promote AT&T Mobility discounts for employees
- Present to companies about their discounts we offer speaking to big audiences
- Created Events with Fire Department, Military, Veterans, and teachers to promote First Net and Appreciation Offers
- Averaged 20 Gross Adds per month porting customers and adding lines as well as upgrading existing clients ensuring customers had the best rate with their discount
Retail Store Sales Manager
AT&T Store
10.2007 - 07.2021
- Managed locations in San Jose, Watsonville, Monterey and Salinas increasing results, customer satisfaction and profitability with high audit scores
- Trained and mentored staff, fostering a collaborative team environment and improving service standards.
- Analyzed sales data to identify trends, driving strategic merchandising decisions that increased product visibility.
- Focus on employee development creating ASM's and RSM's who moved on helping other locations succeed.
Assistant Retail Store Manager
AT&T Store
11.2005 - 09.2007
- Assisted in daily store operations, ensuring efficient workflow and customer satisfaction.
- Trained and mentored new staff on sales techniques and product knowledge.
- Side by side selling implementing DirecTV, U-verse TV and Broadband sales strategy with live examples helping employees improve results
- Went to other locations to help teach their staff on best practices for selling TV and Broadband Services
Retail Sales Consultant
AT&T Store
04.2004 - 10.2005
- Assisted customers with product selection and provided detailed information on features and benefits.
- High performer meeting all sales targets with high customer satisfaction survey results.
- Lead RSC helping with Inventory and audit readiness.
- Helped peers with sales and customer escalations.
Education
No Degree - Business
San Jose City College
San Jose, CaHigh School Diploma -
James Lick High School
San Jose, CA06-1997
Skills
- Sales expertise
- Executive support
- Customer relations
- Problem resolution
- Strategy development
- Revenue generation
- Partnership building
- Small business development
- Leadership
Interests
Timeline
Fiber Executive
AT&T
08.2022 - Current
Signature Account Executive
AT&T
08.2021 - 08.2022
Retail Store Sales Manager
AT&T Store
10.2007 - 07.2021
Assistant Retail Store Manager
AT&T Store
11.2005 - 09.2007
Retail Sales Consultant
AT&T Store
04.2004 - 10.2005
No Degree - Business
San Jose City College
High School Diploma -
James Lick High School
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