Dana M Cecil

As an insurance agency customer service representative, I managed auto insurance policies and finalized policy adjustments. Sent out documents for customer requests. Additionally, I assisted in resolving customer complaints by providing appropriate solutions and alternatives within the time limits. I also managed large amount of incoming phone calls in a high-volume call center. I identified and assessed customers' needs to achieve satisfaction by building sustainable relationships and trust with customer accounts through open and interactive communication. I provided accurate, valid and complete information. I met personal/customer service team sales targets and call handling quotas. I followed communication procedures, guidelines and policies.