Dana C. Guilherme
Newport News,USA
Summary
Knowledgeable case manager with 25 years of experience in housing services, property management, trauma informed care and client support. Successfully assisted numerous clients in securing housing, demonstrating commitment to providing tailored solutions. Proficient in case management and resource coordination, ensuring comprehensive support and positive outcomes.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Housing Specialist
City of Newport News/Four Oaks Day
11.2021 - Current
- Supporting individuals and families experiencing homelessness by assessing housing barriers to best determine housing and service needs.
- Develop a housing procurement, financial, and self-sufficiency case management plan with clients.
- Provide mediation and advocacy with landlords on the client’s behalf to develop a workable plan to obtain and or maintain housing.
- Supporting individuals with mental health and substance abuse
- Assisted clients in understanding their rights and responsibilities as tenants, promoting healthy landlord-tenant relationships.
- Calculated tenant rent amounts to prepare leases and contracts.
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Explained rental and housing regulations to clients and helped each discover best options for housing.
- Established positive rapport with clients by providing exceptional customer service and addressing their unique needs.
- Maintained accurate records of client interactions, ensuring confidentiality and efficient case management.
Street Outreach case manager
Link of Hampton Roads
02.2021 - 11.2021
- Going into the community to offer resources and food to homeless individuals
- Supporting individuals with finding affordable housing in the community
- Supporting individuals with finding employment, mental health and substance abuse resources to help better their lives.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
Program Coordinator
Serenity C&C
01.2020 - 02.2021
- Develop and ensure on going implementation of individual support plans, behavioral and therapeutic treatment plans
- Develop and coordinate meetings and trainings for staff, individuals and families regarding supports and services within the sponsored residential.
- In home visits and inspections, maintaining files, reviewing progress notes and individuals support plans
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Established strategic partnerships with external organizations, expanding program reach and impact.
Behavioral Health Lead Staff
MERAKEY
04.2019 - 01.2020
- Assist, teach, and monitor daily living activities including personal hygiene, bathing, shaving, grooming, medication, laundry and room care to adults with disabilities.
- Monitor health and behavior utilizing medical equipment such as augmentative communication devices; provides one-on-one support daily.
Case Manager/Housing Specialist
CATHOLIC SOCIAL SERVICES
12.2017 - 02.2019
- Used appropriate screening criteria, knowledge and clinical judgment to assess member needs to provide case and rehousing plans to homeless families in need.
- Coordinated with internal and external resources to collaborate with providers to assist families in meeting their needs and finding grants to reintegrate them back into society.
Pad Printer
TITLEIST
01.2017 - 12.2017
- Worked in cooperation with all members of the Distribution operations leadership team to meet daily orders; efficiently stamped golf balls and met production goals in a timely manner.
Houseparent
CHAMBERLIN INTERNATIONAL SCHOOL
10.2015 - 12.2016
- Provided basic life skills and mentoring for adolescents in a residential home setting.
- Efficiently co-lead group therapy sessions and provided nightly and quarterly reports.
- Dispensed medication and monitored behavioral adolescents with accuracy.
Community Mentor
KENNEDY DONOVAN CENTER
12.2014 - 10.2015
- Assessed individual’s needs and developed safe and helping relationships with assigned individuals to provide life skills and mentoring to individuals within the program.
- Developed treatment plans and provided advocacy for individuals to assist children in finding employment, housing, education opportunities.
Residential Counselor
CMHS- COMPREHENSION MENTAL HEALTH SYSTEMS INC.
09.2013 - 12.2014
- Provided direct supervision of developmentally disabled elderly residents in a residential setting and monitored changes in their behavior and healthcare needs.
- Accurately dispensed medication and helped residents with their activities of daily living.
BAMSI- BROCKTON AREA MULTI-SERVICES INC.
12.2013 - 11.2014
- Established and maintained relationships with other agencies and organizations in the community to meet community needs and services.
Relapse Prevention Technician
WHITNEY ACADEMY
11.2010 - 03.2013
- Provided direct supervision of dually diagnosed sex offending males in a residential setting; assisted them in reintegrating themselves back into the community.
- Co-Lead group therapy sessions to facilitate treatment plans and mental health recovery.
Unit Director (promoted from Direct Care Staff)
ITALIAN HOME FOR CHILDREN
02.2001 - 06.2010
- Lead weekly staff and DCF meetings, developed training curriculum, and assessed program needs.
- Provided direct supervision to 14+ employees; scheduled and ran staff trainings on pool safety, universal precautions, and van safety.
- Assisted individuals in a residential setting with therapy and proper medication distribution.
- Reduced staff turnover rates by fostering a supportive work environment and providing professional development opportunities.
- Managed budgets effectively, identifying cost-saving measures without compromising patient care quality or staff morale.
Education
Bachelor of Arts - Psychology
Southern New Hampshire University
Hooksett, NH06-2026
Skills
- Affordable housing expertise
- Cost-effective housing solutions
- Knowledge of tenant rights
- Knowledge of fair housing regulations
- Property upkeep
- Compliance assessment and evaluation
- Strategic asset management
- Effective case management strategies
- Community support services
- Residential relocation
- Property management
- Property management communication
- Referrals and networking
Certification
- CPR & First Aid Certified – American Heart Association | 2019-05
- Certified Medication Aide – Virginia Board of Nursing | 2019-06
- Staff of the Year (Out of 500 employees) | Italian Home for Children, 2009-06
- Employee of the Month | Italian Home for Children, Whitney Academy, Catholic Social Services
Timeline
Housing Specialist
City of Newport News/Four Oaks Day
11.2021 - Current
Street Outreach case manager
Link of Hampton Roads
02.2021 - 11.2021
Program Coordinator
Serenity C&C
01.2020 - 02.2021
Behavioral Health Lead Staff
MERAKEY
04.2019 - 01.2020
Case Manager/Housing Specialist
CATHOLIC SOCIAL SERVICES
12.2017 - 02.2019
Pad Printer
TITLEIST
01.2017 - 12.2017
Houseparent
CHAMBERLIN INTERNATIONAL SCHOOL
10.2015 - 12.2016
Community Mentor
KENNEDY DONOVAN CENTER
12.2014 - 10.2015
BAMSI- BROCKTON AREA MULTI-SERVICES INC.
12.2013 - 11.2014
Residential Counselor
CMHS- COMPREHENSION MENTAL HEALTH SYSTEMS INC.
09.2013 - 12.2014
Relapse Prevention Technician
WHITNEY ACADEMY
11.2010 - 03.2013
Unit Director (promoted from Direct Care Staff)
ITALIAN HOME FOR CHILDREN
02.2001 - 06.2010
Bachelor of Arts - Psychology
Southern New Hampshire University
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