Summary
Overview
Work History
Education
Skills
Timeline
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Dana-Chantil Nidoy

Anchorage,AK

Summary

Organized Patient Service Representative with more than 6 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Also well-versed in communication and team building and knowledgeable in medical terminology and scheduling. Looking forward to become a part of your team!

Overview

16
16
years of professional experience

Work History

Patient Services Representative

Latouche Pediatrics LLC
09.2021 - Current
  • Improved patient satisfaction by efficiently managing appointment scheduling and coordinating follow-up care.
  • Enhanced communication between patients and healthcare providers, ensuring timely delivery of test results and medical advice.
  • Assisted with billing inquiries and insurance verification, resulting in a smoother financial experience for patients.
  • Facilitated patient education by providing clear explanations of treatment plans and addressing any concerns or questions.
  • Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
  • Served as a key point-of-contact between physicians, nurses, technicians, administrators, other professionals involved in the provision of quality medical services.
  • Implemented effective time management strategies that allowed me to balance multiple responsibilities, resulting in improved productivity and patient satisfaction.
  • Used PM and EHR to schedule appointments.
  • Assisted patients in filling out check-in and payment paperwork.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Took copayments and compiled daily financial records.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.

Gate Agent

American Airlines
03.2017 - Current
  • Enhanced customer satisfaction by providing efficient and courteous service during the boarding process.
  • Streamlined gate operations for timely departures and minimized delays.
  • Managed passenger boarding, ensuring accurate ticket verification and seat assignments.
  • Assisted passengers with special needs, ensuring a comfortable and hassle-free travel experience.
  • Maintained clear communication between ground staff, flight crew, and other airport personnel to ensure smooth gate operations.
  • Resolved passenger issues promptly and professionally, maintaining a high level of customer satisfaction.
  • Checked in passengers efficiently, verifying identification and travel documents for accuracy and compliance with airline policies.
  • Collaborated with team members to maintain a clean and organized gate area for passenger comfort.
  • Provided updated flight information to passengers, keeping them informed of any changes or delays in their travel plans.
  • Handled baggage discrepancies effectively, reuniting lost luggage with owners quickly and accurately.
  • Processed upgrades and standby requests, maximizing revenue opportunities for the airline while accommodating passenger needs.
  • Demonstrated strong knowledge of airline policies and procedures to ensure seamless gate operations.
  • Conducted pre-boarding announcements professionally, informing passengers of important safety guidelines and boarding procedures.
  • Coordinated closely with ramp agents to ensure proper loading of baggage onto aircrafts according to weight limits.
  • Managed irregular operations such as delays or cancellations calmly, taking necessary action to minimize impact on passengers'' travel plans.
  • Assisted families traveling together by arranging preferred seating options that catered to their needs whenever possible.
  • Contributed positively to team morale by maintaining an upbeat attitude even during periods of high stress or challenging situations.
  • Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
  • Assisted customers with ticketing and baggage check-in requirements.
  • Managed passenger check-in by verifying customers' travel documentation.
  • Tagged and transferred baggage from scales to designated conveyor belt.

Sales Representative

AT&T
02.2016 - 03.2020
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Provided comprehensive training on product offerings to new team members for optimal performance in sales roles.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Streamlined sales processes by identifying inefficiencies and implementing improvements for enhanced productivity.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Developed and implemented sales strategies to increase profits.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
  • Generated new leads through networking and attending industry events.

Administrative Assistant

Our Lady Of Fatima LLC
01.2008 - 02.2013
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Managed expense reports for staff members, ensuring accurate documentation of spending for budgeting purposes.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Created and maintained databases to track and record patient data.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

Education

Associate of Arts - Liberal Arts And General Studies

University of Alaska Anchorage
Anchorage, AK
01.2011

High School Diploma -

Kodiak High School
Kodiak, AK
05.2007

Skills

  • Patient Registration
  • Patient confidentiality
  • Appointment Scheduling
  • Insurance Verification
  • Multitasking and Organization
  • Customer Service
  • Phone and Email Etiquette
  • Patient Confidentiality and Data Security
  • Administrative and Office Support
  • Explaining Policy and Procedures
  • 50 WPM Typing Speed
  • Time Management
  • Multitasking

Timeline

Patient Services Representative

Latouche Pediatrics LLC
09.2021 - Current

Gate Agent

American Airlines
03.2017 - Current

Sales Representative

AT&T
02.2016 - 03.2020

Administrative Assistant

Our Lady Of Fatima LLC
01.2008 - 02.2013

Associate of Arts - Liberal Arts And General Studies

University of Alaska Anchorage

High School Diploma -

Kodiak High School
Dana-Chantil Nidoy