Dana-Chantil Nidoy
Anchorage,AK
Summary
Organized Patient Service Representative with more than 6 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Also well-versed in communication and team building and knowledgeable in medical terminology and scheduling. Looking forward to become a part of your team!
Overview
16
16
years of professional experience
Work History
Patient Services Representative
Latouche Pediatrics LLC
09.2021 - Current
- Improved patient satisfaction by efficiently managing appointment scheduling and coordinating follow-up care.
- Enhanced communication between patients and healthcare providers, ensuring timely delivery of test results and medical advice.
- Assisted with billing inquiries and insurance verification, resulting in a smoother financial experience for patients.
- Facilitated patient education by providing clear explanations of treatment plans and addressing any concerns or questions.
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Served as a key point-of-contact between physicians, nurses, technicians, administrators, other professionals involved in the provision of quality medical services.
- Implemented effective time management strategies that allowed me to balance multiple responsibilities, resulting in improved productivity and patient satisfaction.
- Used PM and EHR to schedule appointments.
- Assisted patients in filling out check-in and payment paperwork.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Took copayments and compiled daily financial records.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Gate Agent
American Airlines
03.2017 - Current
- Enhanced customer satisfaction by providing efficient and courteous service during the boarding process.
- Streamlined gate operations for timely departures and minimized delays.
- Managed passenger boarding, ensuring accurate ticket verification and seat assignments.
- Assisted passengers with special needs, ensuring a comfortable and hassle-free travel experience.
- Maintained clear communication between ground staff, flight crew, and other airport personnel to ensure smooth gate operations.
- Resolved passenger issues promptly and professionally, maintaining a high level of customer satisfaction.
- Checked in passengers efficiently, verifying identification and travel documents for accuracy and compliance with airline policies.
- Collaborated with team members to maintain a clean and organized gate area for passenger comfort.
- Provided updated flight information to passengers, keeping them informed of any changes or delays in their travel plans.
- Handled baggage discrepancies effectively, reuniting lost luggage with owners quickly and accurately.
- Processed upgrades and standby requests, maximizing revenue opportunities for the airline while accommodating passenger needs.
- Demonstrated strong knowledge of airline policies and procedures to ensure seamless gate operations.
- Conducted pre-boarding announcements professionally, informing passengers of important safety guidelines and boarding procedures.
- Coordinated closely with ramp agents to ensure proper loading of baggage onto aircrafts according to weight limits.
- Managed irregular operations such as delays or cancellations calmly, taking necessary action to minimize impact on passengers'' travel plans.
- Assisted families traveling together by arranging preferred seating options that catered to their needs whenever possible.
- Contributed positively to team morale by maintaining an upbeat attitude even during periods of high stress or challenging situations.
- Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
- Assisted customers with ticketing and baggage check-in requirements.
- Managed passenger check-in by verifying customers' travel documentation.
- Tagged and transferred baggage from scales to designated conveyor belt.
Sales Representative
AT&T
02.2016 - 03.2020
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Provided comprehensive training on product offerings to new team members for optimal performance in sales roles.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Streamlined sales processes by identifying inefficiencies and implementing improvements for enhanced productivity.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Used customer insights to develop innovative sales strategies to increase sales.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Generated new leads through networking and attending industry events.
Administrative Assistant
Our Lady Of Fatima LLC
01.2008 - 02.2013
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Managed expense reports for staff members, ensuring accurate documentation of spending for budgeting purposes.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record patient data.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Education
Associate of Arts - Liberal Arts And General Studies
University of Alaska Anchorage
Anchorage, AK01.2011
High School Diploma -
Kodiak High School
Kodiak, AK05.2007
Skills
- Patient Registration
- Patient confidentiality
- Appointment Scheduling
- Insurance Verification
- Multitasking and Organization
- Customer Service
- Phone and Email Etiquette
- Patient Confidentiality and Data Security
- Administrative and Office Support
- Explaining Policy and Procedures
- 50 WPM Typing Speed
- Time Management
- Multitasking
Timeline
Patient Services Representative
Latouche Pediatrics LLC
09.2021 - Current
Gate Agent
American Airlines
03.2017 - Current
Sales Representative
AT&T
02.2016 - 03.2020
Administrative Assistant
Our Lady Of Fatima LLC
01.2008 - 02.2013
Associate of Arts - Liberal Arts And General Studies
University of Alaska Anchorage
High School Diploma -
Kodiak High School
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