Dana Chivers
Cape Coral,FL
Summary
I have been in the restaurant industry for over 25 years, excelling in a fast paced environment. I am known for engaging and reading guests in a positive manner. Working well with other’s is another one of my strong suits, truly believing that teamwork makes the dream work. Most would describe me as a high-energy Server skilled at maintaining entrances and balancing server loads to optimize operations. Hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Overview
18
18
years of professional experience
Work History
Server
Farmers Market Restaurant
Fort Myers, FL
05.2019 - 01.2024
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Monitored dining room for cleanliness and proper set-up at all times.
- Prepared checks, itemizing total meal costs and taxes.
- Operated POS terminals to input orders, split bills and calculate totals.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Trained new employees to perform duties.
- Conducted regular inventory checks to maintain adequate levels of necessary supplies.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Bartender/Server
Chili's Bar and Grill
Cape Coral, FL
11.2010 - 02.2018
- Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
- Collected and organized daily till totals and tips.
- Studied industry trends to inform planning of bar menu and development of new drink recipes.
- Adhered to state regulations regarding serving alcohol responsibly.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Greeted customers and provided excellent customer service.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Monitored bar inventory and promptly restocked low items before depletion.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Bartender/Server
Longhorn Steakhouse
Fort Myers, FL
01.2006 - 01.2011
- Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
- Collected and organized daily till totals and tips.
- Studied industry trends to inform planning of bar menu and development of new drink recipes.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Remained calm and poised during busy periods, promoting great customer service to guests.
Education
High School Diploma -
Zephyrhills High School
Zephyrhills, FL05-1997
Skills
- Guest Engagement
- Food Inspection
- Order Management
- Food Running
- Supply Restocking
- Safe Food Handling
- Table Bussing
- Sales Techniques
- POS Operation
- Cash Handling
- Menu Presentation
Timeline
Server
Farmers Market Restaurant
05.2019 - 01.2024
Bartender/Server
Chili's Bar and Grill
11.2010 - 02.2018
Bartender/Server
Longhorn Steakhouse
01.2006 - 01.2011
High School Diploma -
Zephyrhills High School
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