Summary
Overview
Work History
Education
Timeline
Generic

Dana Cole

Yankeetown,FL

Summary

Enthusiastic and over all eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of any task given and always open to training . Motivated to learn, grow and excel in any industry.

Overview

11
11
years of professional experience

Work History

Paint Process Technician

Decostar Industries
Carrollton, Georgia
06.2017 - 04.2021
  • Complied with all safety rules and standards to maximize efficiencies while reducing accidents.
  • Collaborated with engineers and maintenance to determine product changeovers and equipment maintenance needs.
  • Monitored all objectives and communicated with various teams regarding performance.
  • Provided technical support to all projects and provided research for all developmental teams.
  • Performed process and mechanical troubleshooting on equipment.
  • Performed basic cleaning and prep for maintenance on machinery and escalated major malfunctions to paint maintenance for immediate assistance.
  • Prevented equipment fires and alerted plant personnel regarding hazards.
  • Administered processes, resolved issues and recommended improvements for all structure methods.

Front Desk Receptionist

Microtel Inn & Suites By Wyndham
Bremen, GA
12.2013 - 01.2016
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct rooms.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Entered customer data and updated information whenever patrons changed rooms.
  • Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Planned coverage needs and organized services to support incoming special events.
  • Carefully transcribed phone messages and relayed to appropriate personnel.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Maintained transaction security by verifying payment cards against identification.
  • Kept accounts in balance and ran daily reports to verify totals. Ran nightly paperwork to perform the audits.
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Collected room deposits, fees and payments.

Store Manager

Your Fantasy World Inc
Douglasville, GA
03.2007 - 11.2011
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Rotated merchandise and displays to feature new products and promotions.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Oversaw and improved deliveries through proactive coordination of daily operations.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Completed all point of sale opening and closing procedures, including counting contents of cash register.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Analyzed and interpreted store trends to facilitate planning.
  • Approved regular payroll submissions for employees.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
  • Developed new store location from ground up by hiring and training efficient team.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Devised processes to boost long-term business success and increase profit levels.
  • Coached sales associates on product knowledge by using wide variety of training tools.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.

Education

GED -

West Georgia Technical College
Carrollton, GA

Timeline

Paint Process Technician

Decostar Industries
06.2017 - 04.2021

Front Desk Receptionist

Microtel Inn & Suites By Wyndham
12.2013 - 01.2016

Store Manager

Your Fantasy World Inc
03.2007 - 11.2011

GED -

West Georgia Technical College

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Dana Cole