Summary
Overview
Work History
Education
Skills
Certification
Workshops
Software
Timeline
Generic
DANA Contreras

DANA Contreras

Summary

Innovative Adjunct Professor bringing proven success in implementing technology-based curriculum delivery and assessment tools. Passionate about fostering academic development and success for every student.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Adjunct-Professor

Kean University
02.2022 - Current
  • Enhanced student comprehension by employing diverse teaching methods and incorporating multimedia resources.
  • Boosted class participation rates by fostering a positive and collaborative learning environment.
  • Strengthened critical thinking skills in students through the incorporation of problem-based learning activities.
  • Increased student retention by providing individualized support and tailored feedback on assignments.
  • Optimized assessment processes by designing rubrics that clearly communicated expectations for various assignments.
  • Elevated course relevance by regularly attending professional development events and integrating new concepts into lesson plans.
  • Improved overall course quality through the implementation of regular evaluations, incorporating student feedback into future improvements.
  • Empowered students to take ownership of their education by facilitating opportunities for independent research projects within specific areas of interest.
  • Used exams, quizzes and assignments to assess student comprehension.
  • Created and implemented course agendas, lesson plans and activities to successfully meet course objectives.
  • Applied innovative teaching methods to encourage student learning objectives.

Cultural Consultant

Envirochem
09.2016 - Current
  • Developed comprehensive cultural training programs for clients to improve cross-cultural communication and collaboration.
  • Enhanced cultural understanding by conducting in-depth research and analysis of various cultural elements.
  • Provided expert advice on cultural nuances, enabling businesses to enter new global markets with confidence.
  • Identified potential cultural barriers and recommended strategies to overcome them, enhancing business relationships.
  • Advised human resources departments on best practices for hiring and retaining diverse talent, contributing to an inclusive work environment.
  • Coached employees relocating internationally on local customs and norms, easing their transition into new environments.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

SR. Resolution Specialist

ADP
06.2019 - 01.2022
  • Improved customer satisfaction by efficiently resolving complex issues and providing timely solutions.
  • Streamlined resolution processes for increased productivity and reduced turnaround time.
  • Collaborated with cross-functional teams to identify root causes of recurring issues and implement preventative measures.
  • Served as a subject matter expert on dispute resolution, advising colleagues on best practices and industry trends.
  • Maintained detailed records of all resolutions, ensuring accuracy and compliance with regulatory requirements.
  • Leveraged advanced problem-solving skills to address difficult or escalated cases, ensuring customer satisfaction.
  • Provided exceptional customer service while managing a high volume of inquiries from clients regarding disputes or complaints.

Insurance Auditor

ADP
09.2017 - 06.2019
  • Enhanced compliance by conducting thorough insurance audits and identifying areas of improvement.
  • Streamlined audit processes for increased efficiency and accuracy in reporting.
  • Reduced financial risks by identifying discrepancies and ensuring proper documentation within the auditing process.
  • Collaborated with underwriters to optimize policy pricing and risk assessments, improving overall profitability.
  • Conducted in-depth analysis of claims data, revealing trends that informed future audits and risk assessments.
  • Maintained up-to-date knowledge on industry standards, ensuring alignment with regulatory requirements during audits.
  • Established strong relationships with clients through clear communication and professionalism, resulting in high client satisfaction rates.
  • Identified opportunities for premium recovery through diligent review of policyholder records during audits.

Education

MBA - International Business Management

Kean University
Union, NJ
2017

Associate of Science - Finance

William Paterson University of New Jersey
Wayne, NJ
2012

Skills

  • Individualized Support
  • Online Class Discussion
  • Faculty Communication
  • Academic Advisement
  • Classroom Management
  • Learning Assessments
  • Course Planning
  • Research and Analysis
  • Data Analysis
  • Student Mentoring

Certification


State Health and Life Insurance Producer License

Property and Casualty Producer License

Workshops

Analytics for Decision Making - Babson University Completed 1/10/24

Business Analysis and Process Management -Coursera- Completed 1/10/24

Software

Microsoft Excel

Timeline

Adjunct-Professor

Kean University
02.2022 - Current

SR. Resolution Specialist

ADP
06.2019 - 01.2022

Insurance Auditor

ADP
09.2017 - 06.2019

Cultural Consultant

Envirochem
09.2016 - Current

MBA - International Business Management

Kean University

Associate of Science - Finance

William Paterson University of New Jersey

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DANA Contreras