Dana Cooper
Dublin,CA
Summary
Curious owner focused on driving innovative efficiencies and positive customer experiences through effective communication and collaborations. A skilled motivator with a diverse background of over twenty years in local engagement and project/program management.
Overview
2025
2025
years of professional experience
Work History
CUSTOMER RELATIONSHIP MGR, SR
PG&E
03.2017 - Current
- Account Management and liaison for 30+ College Districts and 5 cities/counties (3 million+ kwh and 9mil+ therms)
- PM for building modernization projects (Energy Efficiency, Solar, Battery Storage, New Construction, Microgrids, EV Infrastructure, Business Development) (3rd Party interactions)
- Supports Outage and Emergency communications
- Implementing strategies to mitigate risk, balance budgets and improve the overall customer experience by promoting PG&E products and assisting with compliance and regulations updates
- Responsible for maintaining (and exceeding)energy efficiency, customer outreach and grid load reduction goals
- Communicates with Leadership from various functional areas to resolve complex issues and reduce emerging customer escalations (i.e service planning, construction projects, veg management, reliability and billing) for large load and critical customers
- Team lead - Backfill Support
LOCAL CUSTOMER RELATIONSHIP MGR, Sr
PG&E
01.2016 - 04.2017
- Point of contact for reliability escalations, service planning, GHG reduction planning and project initiatives for local governments and community-based organizations
- Participated in monthly Division Leadership Team meetings with local leads to share updates, escalations, and process improvement initiatives
- Created quarterly newsletter publications for distribution to Economic Development and Environmental organizations in the region
- Coordinated local partnership opportunities such as Earth Day events, parades and volunteer programs at schools
- FTE engagement lead: internship coordinator(recruit/obtain/mentor) 2-5 interns/yr
COMMERCIAL ACCOUNTS EXECUTIVE
PG&E
06.2006 - 12.2015
- Managed energy efficiency projects, rate communications and budget forecasting
- Performed on-site energy assessments for 120+ accounts per yr
- Ranging from 30kw to 1mw+ (commercial, industrial, food service, healthcare, schools and agricultural)
- Community liaison- k-12 schools & chamber boards, econ dev committees (Stockton Division)
- Scheduling and contract management with external vendors and consultants
CUSTOMER SERVICE REP (Credit and Records Dept)
PG&E
07.2003 - 06.2006
- Resolved billing, credit and field activity discrepancies
K-12 Teacher/Marketing/Real Estate Appraiser
Other Professional Experience
Education
Master of Public Administration - Organizational Leadership
National University
Bachelor of Sciences - Recreation Management, African American Studies
San Jose State University
CA Certified Real Estate Appraiser - undefined
Allied Business School of Real Estate
Skills
- Project Management (PMP) Certified
- Certified Problem Solver
- Breakthrough Thinking Ambassador
- Ongoing Study of Lean and Continuous Improvement Strategies
- (Previous) Licensed Real Estate Appraiser
Accomplishments
- PG&E F.W. Mielke Award Recipient (Community Involvement and Volunteerism)
- Gold Award for Top KW and KWH Producer (x4)- (Energy Efficiency Savings)
- Green Team San Joaquin Top Business Partner Award
- Soroptimist International- Ruby Award (Women Helping Women)
- San Joaquin County -Woman of Distinction Award
Community Based Affiliations
- Delta Sigma Theta Sorority, Inc. (Life Member of Public Service)- Charter Member for Tracy Area
- Tracy, Lathrop, Stockton, and Manteca Chambers of Commerce- Tracy Unified School District
- League of Women Voters
- Project Management Institute
Summary Of Expertise
- Project Management
- People First
- Process Mapping
- Budget Management
- Collaborative communication with Enterprise Functional Areas and External Entities
- OEC customer strategy (EOC support), wildfire safety, resiliency planning and risk mitigation- Emergency Support
- Top Performer in grid load reduction and customer sat scores for 15+ years
- SME in Customer Centric roles for Strategic Program and Project Management
- Regulatory communications and brand marketing via local presence interactions
- Lean Methodologies and Playbook Referencing
Employee Resource Groups
- Women's Network and Black Employees RGs
- DEIB (Diversity, Equity, Including & Belonging) Council
- Ethics Council
Timeline
CUSTOMER RELATIONSHIP MGR, SR
PG&E
03.2017 - Current
LOCAL CUSTOMER RELATIONSHIP MGR, Sr
PG&E
01.2016 - 04.2017
COMMERCIAL ACCOUNTS EXECUTIVE
PG&E
06.2006 - 12.2015
CUSTOMER SERVICE REP (Credit and Records Dept)
PG&E
07.2003 - 06.2006
Bachelor of Sciences - Recreation Management, African American Studies
San Jose State University
CA Certified Real Estate Appraiser - undefined
Allied Business School of Real Estate
K-12 Teacher/Marketing/Real Estate Appraiser
Other Professional Experience
Master of Public Administration - Organizational Leadership
National University
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