Dana Cross
East Liverpool
Summary
Diligent customer service professional with 3+ years of experience in retail and telemarketing environments. Proven ability to enhance customer satisfaction through effective communication and service delivery. Skilled in data entry, cash handling, and inventory management, with a strong foundation in finance and accounting from an MBA. Seeking to leverage diverse skills in a remote or hybrid role to drive operational success.
Overview
28
28
years of professional experience
Work History
Telemarketer
West
Texarkana
12.1998 - 03.2025
- Conducted outbound calls to promote products and services effectively.
- Engaged potential customers by providing detailed information and answering inquiries.
- Collaborated with team members to develop effective sales scripts and strategies.
- Utilized persuasive communication techniques to increase customer interest and engagement.
- Adapted approach based on customer responses to enhance overall call effectiveness.
- Initiated outbound calls to prospective clients using scripts.
- Greeted customers in a friendly, professional manner on the phone.
Cashier
WalMart
King of Prussia
02.2009 - 05.2009
- Operated cash register and processed customer transactions efficiently.
- Assisted customers with product inquiries and provided excellent service.
- Maintained cleanliness and organization of checkout area throughout shifts.
- Handled cash, credit, and gift card payments accurately and securely.
- Scanned items and ensured pricing accuracy for customer purchases.
TE-DCO
USPS
Akron
09.2000 - 07.2002
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Compiled, sorted, and verified accuracy of data to be entered.
- Corrected any errors in the entered data before submission.
- Managed electronic data entry processes to ensure accuracy and efficiency.
Cashier
McDonald's
Akron
02.2000 - 07.2000
- Operated cash register and processed customer transactions efficiently.
- Maintained cleanliness and organization of checkout area throughout shifts.
- Handled cash, credit, and gift card payments accurately and securely.
Salon Manager
Glory Nails
Massillon
10.1998 - 12.1998
- Managed daily salon operations and ensured high service standards.
- Developed staff schedules to optimize coverage during peak hours.
- Oversaw inventory management and ordered supplies as needed.
- Implemented marketing strategies to attract new clients and retain existing ones.
- Maintained cleanliness and organization of the salon environment.
- Resolved customer complaints effectively to enhance satisfaction levels.
Verbal Credit Reporter
CBC Credit Services
Dayton
12.1996 - 06.1997
- Analyzed credit data to evaluate customer risk and payment history.
- Reviewed financial statements to assess borrower creditworthiness and repayment ability.
- Reviewed and analyzed financial statements of potential borrowers to determine credit worthiness.
- Evaluated the performance of existing customers by analyzing their past repayment behavior as well as current account status.
- Monitored customer accounts to ensure timely payments were made in accordance with loan agreements.
Education
MBA - Accounting And Finance
American Intercontinental University
Online06-2008
BBA - Healthcare Management
American InterContinental University
Online06-2006
Associate of Arts - Business Administration
American InterContinental University
Online06-2004
High School Diploma -
Walter E Stebbins High School
Dayton, OH06-1997
Skills
- Persuasive communication
- Outbound calling
- Customer engagement
- Data entry accuracy
- Customer relationship management
- Conflict resolution
- Time management
- Problem solving
- Attention to detail
- Active listening
- Product knowledge
- Adaptability in sales
Timeline
Cashier
WalMart
02.2009 - 05.2009
TE-DCO
USPS
09.2000 - 07.2002
Cashier
McDonald's
02.2000 - 07.2000
Telemarketer
West
12.1998 - 03.2025
Salon Manager
Glory Nails
10.1998 - 12.1998
Verbal Credit Reporter
CBC Credit Services
12.1996 - 06.1997
MBA - Accounting And Finance
American Intercontinental University
BBA - Healthcare Management
American InterContinental University
Associate of Arts - Business Administration
American InterContinental University
High School Diploma -
Walter E Stebbins High School
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