Summary
Overview
Work History
Education
Skills
Timeline
Generic
Dana Crowe

Dana Crowe

Elizabethton,TN

Summary

Caring Home Health Aide with demonstrated experience providing quality in-home care to elderly, disabled and chronically ill individuals. Skilled in assisting with needs of diverse clientele. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Home Health Aide position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Knowledgeable Home Health Aide delivers high-quality care to individuals. Creates safe and secure environment while assisting with daily living activities. Offers friendly and understanding attitude. Compassionate individual with experience supporting elderly and ill people with in-home care. Promotes understanding attitude and compassionate nature to achieve comfortable and welcoming environment for patients. Committed Home Health Aide offers 5 years in home healthcare. Dedicated to delivering consistent and focused attention to client safety, comfort and dignity. Well-versed in direct patient care and recordkeeping. Caring Home Health Aide dedicated to offering comprehensive personal support. Talented in cooking meals, organizing schedules and updating documentation. Strong knowledge of emotional, physical and social support strategies. Home Health Aide with background working with community healthcare organizations, delivering support to practitioners and patients. Provides clinical and administrative assistance, primary healthcare and emergency response services. Passionate about educating patients on maintaining healthy lifestyles. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Knowledgeable and dedicated customer service professional with extensive experience in collections industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

24
24
years of professional experience

Work History

Home Health Aide

Sarah Simms
Elizabethton, TN
09.2017 - 05.2023
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Followed nutritional plans to prepare optimal meals.
  • Provided mobility assistance such as walking and regular exercising.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Developed rapport to create safe and trusting environment for care.
  • Assisted disabled clients to support independence and well-being.
  • Administered medication as directed by physician.
  • Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
  • Provided transportation and appointments management.
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Developed individual care plans for clients based on specific needs.
  • Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
  • Administered medications in accordance with doctor's instructions.
  • Provided direct personal care and administrative services to clients.
  • Supported families through difficult times by offering emotional support and education on important care tasks.
  • Monitored changes in clients' conditions to report concerns to supervisor.
  • Developed and implemented care plans for clients.
  • Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
  • Scheduled and coordinated medical appointments.
  • Communicated regularly with clients' families to provide updates on health and wellbeing.
  • Transported clients for medical and personal outings.
  • Documented vital statistics and coordinated with health care providers.
  • Utilized universal precautions and infection control principles in all aspects of care.

Customer Service Representative

Johnson City Fraternal Order Of Police
Johnson City , TN
01.1999 - 12.2017
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Provided primary customer support to internal and external customers.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Sought ways to improve processes and services provided.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Cross-trained and provided backup support for organizational leadership.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Trained staff on operating procedures and company services.
  • Promptly responded to inquiries and requests from prospective customers.
  • Cross-trained and backed up other customer service managers.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Responded proactively and positively to rapid change.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Promoted available products and services to customers during service, account management, and order calls.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Developed and updated databases to handle customer data.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Maintained up-to-date knowledge of product and service changes.
  • Implemented and developed customer service training processes.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Trained new personnel regarding company operations, policies and services.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Education

Diploma - Medical

Elizabethton High School

N/A - Nursing

Northeast State Community College

Skills

  • Ul>

    Clinical quality program standard

  • P>Community integration

  • P>Progress documentation

  • P>Care plan assessment

  • P>Case management

  • P>State regulations knowledge,

  • P>Medication Administration

  • P>Patient care

  • P>Good Telephone Etiquette

    • P>Dependable and Responsible

    • P>Training and Development

    • P>Teamwork and Collaboration

    • P>Organization and Time Management

    • P>Active Listening

    • P>Problem-Solving

    • P>Multitasking Abilities

    Timeline

    Home Health Aide

    Sarah Simms
    09.2017 - 05.2023

    Customer Service Representative

    Johnson City Fraternal Order Of Police
    01.1999 - 12.2017

    Diploma - Medical

    Elizabethton High School

    N/A - Nursing

    Northeast State Community College
    Dana Crowe