Dana Culp
Troy
Summary
Dynamic and results-driven Executive Director with over 15 years of experience managing multidisciplinary teams, including physicians, clinical staff, and administrative personnel. Renowned for streamlining operations, implementing innovative strategies, and driving organizational success. Proven ability to lead over 40 team members, optimize workflows, and foster collaboration between physicians and staff to achieve excellence in patient care. Adept at balancing operational efficiency with staff engagement, creating a culture of accountability and respect. Known for aligning team efforts with strategic goals, improving compliance standards, and elevating organizational performance to new heights.
Overview
25
25
years of professional experience
Work History
Executive Director
Reproductive Medicine Associates of Michigan
03.2011 - Current
- Developed and implemented daily operational plans to optimize clinic performance, ensuring alignment with long-term strategic goals and regulatory compliance
- Managed and developed teams by hiring, recruiting, and training over 40 employees across clinical, lab, administrative, and patient services departments
- Assisted clinic payroll for accurate and timely compensation of employees; oversaw financial operations such as billing, budgeting, and vendor management
- Spearheaded patient satisfaction programs and implemented strategies that elevated the clinic’s rating from 4.4 to 4.7
- Developed, refined, and implemented clinic-wide policies and procedures to address risk management, compliance, and operational challenges
- Resulted in enhanced employee engagement and patient safety
- Collaborated with executive leadership team and physicians to establish clinic goals and synchronize operations with business objectives
- Implemented risk protocols ensuring high safety standards for patients and staff
- Handled vendor relations and supply chain management to ensure well-supported clinical teams, while improving cost efficiency through contract negotiations
- Collaborated with team leads to develop and implement effective patient treatment protocols, resulting in improved clinical operations
- Coordinated Continuing Education & Training (CET) programs for clinical and administrative personnel (CAP) to meet industry advancements
- Collaborated seamlessly with billing, finance, clinical, and lab to ensure cohesive operational integration across the entire clinic
Physician Secretary
Schoenherr Family Practice
01.2000 - 03.2011
- Prepared patient charts for upcoming appointments, including collecting patient history forms and other relevant documents
- Processed referrals from primary care physicians and specialists as needed
- Ordered office supplies and maintained inventory levels of medical supplies
- Retrieved lab results from outside laboratories and entered them into EHR systems
- Coordinated meetings between physicians and other healthcare professionals
- Answered phone calls to provide assistance, information, and medical personnel access
- Managed physician calendar, scheduling patient appointments and procedures
- Managed front office customer service, appointment management, billing, and administration tasks to streamline workflow
Education
BBA - Business Administration
Oakland University
Rochester, MI01.1998
Skills
- Staff & Physician Management
- Operations Oversight
- Compliance Management
- Cross-Functional Team Leadership
- Benefits Administration
- Policy Development
- Marketing
- Executive Leadership
- Risk Management
- Human Resources Management
- Payroll
- Accounts Receivable
- New Vendor Setup
- Accounts Payable
- Vendor Contracts
Timeline
Executive Director
Reproductive Medicine Associates of Michigan
03.2011 - Current
Physician Secretary
Schoenherr Family Practice
01.2000 - 03.2011
BBA - Business Administration
Oakland University
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