Dana Cunningham

• Educated clients on dangers of substance abuse and prevention techniques.
• Increased awareness of and supported participation in self-help and advocacy organizations.
• Supported clients in maintaining employment by providing job coaching and assistance with workplace accommodations.
• Observed strict regulations and procedures regarding each individual to maintain confidentiality of personal and health information.
• Managed patients with substance dependence and co-occurring Axis I and Axis II disorders.
• Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
• Transported individuals to medical appointments and support meetings whenever needed.
• Provided crisis intervention services when necessary, utilizing de-escalation techniques to maintain safety for all involved parties.
• Recommended upgrades and equipment replacement to reduce technical issues.
• Assessed clients' needs to provide appropriate therapeutic interventions.
• Maintained computers, printers and technical resources to avoid disruption in operations.
• Maintained accurate documentation of client interactions, supporting case management efforts.
• Collaborated with other professionals to coordinate comprehensive care for clients.
• Assessed client progress regularly, adjusting support strategies as needed to promote continued growth and success.
• Developed trusting relationships with clients by maintaining confidentiality, respect, and non-judgmental attitudes.
• Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
• Assisted clients in setting realistic goals and provided support during their journey towards achieving them.
• Promoted a strengths-based approach for clients through active listening and empathy.
• Facilitated peer support groups, creating a safe space for open discussion and shared experiences.
• Facilitated group counseling sessions to support and encourage client growth.
• Listened to clients' concerns and provided encouragement and support.
• Served as a role model for clients, sharing personal experiences of recovery and resilience.
• Participated in clinical staffing meetings and coordinated with clinical staff to develop and implement individualized treatment plans.
• Assisted clients in exploring feelings and understanding behaviors.
• Designed safe and supportive environment for clients to discuss issues.
• Displayed sensitivity to cultural and linguistic needs of clients and families served.
• Served as resource to support help desk requests.
• Contributed to program improvement by conducting evaluations of service delivery methods and suggesting modifications based on client feedback.
• Enhanced client recovery by providing emotional support and practical guidance.
• Advocated on behalf of clients to ensure access to appropriate resources and services within the community.
• Encouraged self-care among peers by facilitating wellness workshops focused on stress reduction techniques like mindfulness exercises or yoga classes.
• Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
• Communicated with individuals' family members, offering information, and insight into support services available at community level.
• Provided emergency response in crisis situations to diffuse tensions and prevent violence.
• Utilized motivational interviewing techniques to encourage clients to engage in healthy behaviors.
• Supported individuals dealing with mental health and emotional issues.
• Attended classes and seminars to enhance knowledge of equipment and operating systems.
• Fostered relationships with partner agencies and other interested parties to build pipeline of supportive services.
• Provided ongoing assessment, problem-solving and skill teaching to assist individuals with activities of daily living.
• Coordinated with treatment providers on individual client cases ensuring continuity of care throughout the entire process.
• Developed treatment plans to help clients build self-confidence and resilience.
• Empowered clients by teaching effective problem-solving skills that they can apply in real-life situations.
• Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Demonstrated creativity and resourcefulness through the development of innovative solutions.
• Skilled at working independently and collaboratively in a team environment.
• Identified issues, analyzed information and provided solutions to problems.
• Worked well in a team setting, providing support and guidance.

Organized the warehouse.

Cleaned the donation products. Set them up to take pictures to be put on the Goodwill website for sale.

Weigh the items, pack them up for shipping.

Pull items that have been sold on the website.

organize and stock the bins with the new items for sale.

• Informed supervisors and coworkers of inventory needs.
• Created shipping and invoicing documents with accurate customer, destination, and materials information to meet shipper standards and identify any hazardous contents.
• Established cross-functional partnerships with other departments to improve overall business operations.
• Inspected landing pages, product information and checkout options to verify visual appeal, accuracy and usability.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Organized and detail-oriented with a strong work ethic.
• Passionate about learning and committed to continual improvement.
• Paid attention to detail while completing assignments.

• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
• Operated cash register to record transactions accurately and efficiently.
• Supported management in implementing operational improvements such as updated training manuals or revised schedules.
• Answered questions about store policies and addressed customer concerns.
• Helped customers complete purchases, locate items, and join reward programs.
• Responded promptly to requests for assistance, spills and customer inquiries.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Built relationships with customers to encourage repeat business.
• Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Greeted customers entering store and responded promptly to customer needs.
• Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Set up new sales displays each week with fresh merchandise.
• Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
• Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
• Learned duties for various positions and provided backup at key times.
• Stocked, tagged and displayed merchandise as required.
• Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
• Identified and resolved discrepancies and errors in customer accounts.

• Cleaned and sanitized food preparation and serving areas.
• Actively participated in scheduled team meetings, providing valuable input on ways to enhance production performance.

. Pull and weigh chicken filets, strips, and nuggets.

down and line up chicken breast at the front of the line

to line it up with the laser.

• Improved line efficiency by monitoring production processes and making necessary adjustments.
• Maintained a safe working environment by enforcing strict safety protocols and conducting regular safety audits.
• Implemented operational changes based on feedback from supervisors and coworkers, leading to increased productivity.
• Adhered to all relevant regulations and industry standards, maintaining a high level of compliance with company policies at all times.
• Increased product quality through rigorous quality control checks and adherence to company standards.

• Launched quality assurance practices for each phase of development
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
• Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Onboarded new employees with training and new hire documentation.
• Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
• Established team priorities, maintained schedules and monitored performance.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Improved safety procedures to create safe working conditions for workers.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Cross-trained existing employees to maximize team agility and performance.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Managed and motivated employees to be productive and engaged in work.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets..
• Processed payroll
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Applied effective time management techniques to meet tight deadlines.
• Also worked in the accounting department.
• Managed 30 to 40 employees daily

• Managed filing system, entered data and completed other clerical tasks.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Entered medical diagnosis.
• Processed bills.
• Determined sliding scale fees for customers.
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
• Called to verify Ins., and workers comps claims.
• Filed patients information.
• Scheduled patients appointments.
• Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Assisted coworkers and staff members with special tasks on daily basis.
• Maintained strict confidentiality while handling sensitive financial information as per company policies and legal requirements.
• Demonstrated excellent customer service skills by professionally addressing inquiries and concerns from both internal and external stakeholders.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Opened and properly distributed incoming mail to promote quicker response to client inquiries.
• Passionate about learning and committed to continual improvement.
• Gained extensive knowledge in data entry, analysis and reporting.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Cultivated interpersonal skills by building positive relationships with others.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.