DANA CUNNINGHAM
Parker,CO
Summary
Upbeat individual devoted to promoting student learning and enhancing individual potential. Skillful in directing classroom environments and enhancing student behavior through positive and forward-thinking approaches. Caring relationship-builder with analytical mindset and good decision-making skills. Successful at working with students from diverse backgrounds. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level teaching position. Energetic educator with proven skills in teaching diverse students within the AN program. Keep classrooms organized and students on-task to facilitate effective learning. Diligent and adaptable in meeting individual student needs with warm, safe educational environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Substitute Teacher, K-12
Douglas County School District
02.2024 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept classroom of 20-30 students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
- Upheld classroom routines to support student environments and maintain consistent schedules.
Educational Assistant IV
Douglas County School District
08.2022 - 10.2023
- Working with kids who have severe SED, ODD, CD, ADHD ASD, and some that spiral into manic episodes
- Working quickly in frantic situations and can making decisions that benefit the child and team
- Supported student learning objectives through personalized and small group assistance
- Oversaw 15+ students in classroom and common areas to monitor, enforce rules, and support lead teacher
- Maintained safety and security by overseeing students in recess environments
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation
- Reported on student progress, behavior, and social skills to parents
- Organized and led practice, research and lab assignments
- Tailored lesson plans for students with emotional and cognitive disabilities
- A big part of working with kids in this program is safety
- The number one priority is to keep all kids safe, and staff
- By reacting quickly to certain situations and knowing how kids will process information depending on the type of behavioral issues present, safety and regulation can be maintained
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes
- Provided support to help students with special needs learn and grow.
Customer Service
JL Cunningham Keepsakes
05.2019 - 05.2022
- Contacted customers about their orders and maintaining website where products are listed
- Customers would reach out with questions, and would respond either email or phone call until matter is resolved
- Handled calls promptly and with courteous professionalism
- Maintained working knowledge of products, accounts, representatives, tools and systems
- Processed orders, service requests and applied information to customers
- Navigated multiple computer systems expertly to handle customers' sales and service needs
- Completed call documentation while speaking with customers
- Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions
- Cross-sold and upsold products to customers based on solid understanding of current and forecasted needs
- Analyzed customer feedback to identify areas of improvement and implemented actionable solutions.
Customer Service Representative
DIRECTV
05.2014 - 01.2015
- Worked in call center and resolved customers technical issues regarding service or subscriptions
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered constant flow of customer calls with minimal wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Processed customer service orders promptly to increase customer satisfaction
- Utilized customer service software to manage interactions and track customer satisfaction
- Developed customer service policies and procedures to meet and exceed industry service standards
- Tracked customer service cases and updated service software with customer information
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management
- Exhibited high energy and professionalism when dealing with clients and staff
- Investigated and resolved customer inquiries and complaints quickly
- Responded proactively and positively to rapid change
- Sought ways to improve processes and services provided
- Promptly responded to inquiries and requests from prospective customers
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
Bachelor of Science - Social And Behavioral Studies
Metropolitan State University of Denver
Denver08.2024
Skills
- Student Engagement
- Multi-Subject Instruction
- Curriculum knowledge
- Differentiated Instruction
- Lesson Planning
- Parent-Teacher Communication
- Classroom Organization
- Early Childhood Development
- Classroom Management
Certification
Certificate in Emergency Medical Services, 2015
Timeline
Substitute Teacher, K-12
Douglas County School District
02.2024 - Current
Educational Assistant IV
Douglas County School District
08.2022 - 10.2023
Customer Service
JL Cunningham Keepsakes
05.2019 - 05.2022
Customer Service Representative
DIRECTV
05.2014 - 01.2015
Bachelor of Science - Social And Behavioral Studies
Metropolitan State University of Denver