Dana Cunningham
Shift Leader
Rome,NY
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
50
50
years of professional experience
Work History
Shift Leader
Stewart's Shops
Rome, NY
09.2022 - Current
- Oversaw daily operations to ensure smooth workflow and excellent customer service.
- Trained and mentored team members on operational procedures and customer engagement techniques.
- Managed inventory levels, ensuring product availability while minimizing waste.
- Resolved customer inquiries and issues promptly, enhancing overall satisfaction and loyalty.
- Collaborated with management to develop staff schedules that optimized workforce productivity.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
Sales Associate
Advance Auto Parts
Oneida, NY
06.2005 - 03.2010
- Enhanced customer satisfaction through effective product knowledge and personalized service.
- Managed inventory levels to ensure product availability and minimize stock discrepancies.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Delivered parts with company vehicle.
Senior Sales Executive
Forever Broadcasting
Oriskany, NY
11.1994 - 05.2005
- Developed targeted marketing strategies to enhance brand visibility and customer engagement.
- Led sales initiatives resulting in increased market share and improved revenue streams.
- Analyzed sales and marketing data for improved strategies.
- Increased sales revenue by developing and implementing strategic marketing plans.
- Negotiated favorable contract terms with vendors, resulting in reduced costs and improved profit margins for the company.
- Managed sales promotions and marketing strategies on major social media sites.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Senior Associate
Schwan's Food Service
Cortland, NY
08.1988 - 10.1994
- 125 Stops a day, 16 hours a day, 6 Days a week using a Company truck.
- Trained and supported new team members, maintaining culture of collaboration.
- Analyzed customer data to identify trends and anticipate customer needs.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Education
High School Diploma -
Fayetteville-Manlius High School
Manlius, NY06-1973
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Flexible schedule
- Strong verbal and written communication
- Team supervision
- Professional delivery service with company vehicle
Timeline
Shift Leader
Stewart's Shops
09.2022 - Current
Sales Associate
Advance Auto Parts
06.2005 - 03.2010
Senior Sales Executive
Forever Broadcasting
11.1994 - 05.2005
Senior Associate
Schwan's Food Service
08.1988 - 10.1994
High School Diploma -
Fayetteville-Manlius High School