Summary
Overview
Work History
Education
Skills
References
Timeline
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Dana Dagons

Carrollton

Summary

A dedicated and results-oriented professional driven to achieve company objectives through the implementation of consistent and efficient practices. Strong motivation to embrace new challenges, bringing a solid work ethic, adaptability, and exceptional interpersonal skills to every task. Thrives in independent work environments, excelling at swiftly acquiring and effectively applying new skills.

Overview

9
9
years of professional experience

Work History

Clinical Education Specialist

BRIUS Technologies
01.2024 - 03.2025
  • Worked with doctors and KOLs to obtain feedback and and run beta testing on new course content.
  • Lunched a new LMS successfully and continued managing and adding LMS content.
  • Designed user-friendly training and marketing materials ensuring seamless adoptions by doctors, KOLs, and sales team.
  • Collaborate with cross-functional teams to refine clinical protocols and improve product usage based on feedback.
  • Assisted sales team with demos to help close sales as well as increase case utilization.
  • Lead initiative to increase the Software Usability Scale (SUS) score on LMS 33.2 to 50.8.


Technology Integration Specialist

InBrace
04.2022 - 12.2023
  • Cultivated partnerships with new and existing InBrace providers and KOLs, facilitating seamless technology integration.
  • Managed product updated for providers within my territory.
  • Mentored newly hired Technology Integration Specialist (TIS) on role responsibilities
  • Worked with providers and KOLs to train clinical staff, front office, and Treatment Coordinators to boost conversions.
  • Provided ongoing technical support for end-users, resolving issues promptly and minimizing disruptions to daily operations.


Office Manager

Mint Orthodontics
01.2021 - 03.2022
  • Maintained a 70-80% conversion rate, leading to a measurable increase in practice revenue and patient satisfaction.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Assisted in the recruitment process by screening resumes, conducting initial interviews, and coordinating candidate assessments.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Treatment Plan Coordinator

Simply Smiles Orthodontics
04.2016 - 10.2020
  • Created customized treatment plans for patients based on individual needs.
  • Tracked patient progress and updated records accordingly.
  • Maintained communication with healthcare providers regarding referrals and authorizations.
  • Consistently met monthly revenue targets through effective account management practices.
  • Achieved a 22% increase in new patient contracts.
  • Troubleshot and resolved complex customer service issues to enhance patient and family experience.

Education

Bachelor of Science - Business Administration And Management

Texas Woman's University
05.2022

Skills

  • Training & Onboarding
  • Workflow Optimization & Strategic Planning
  • Team collaboration
  • LMS management
  • Technology integration
  • Microsoft Suite (Excel, PowerPoint, Word, Outlook)
  • Technology Integration & Product Implementation
  • Salesforce CRM & Jira Software
  • AGD PACE Application & Accreditation

References

References available upon request.

Timeline

Clinical Education Specialist

BRIUS Technologies
01.2024 - 03.2025

Technology Integration Specialist

InBrace
04.2022 - 12.2023

Office Manager

Mint Orthodontics
01.2021 - 03.2022

Treatment Plan Coordinator

Simply Smiles Orthodontics
04.2016 - 10.2020

Bachelor of Science - Business Administration And Management

Texas Woman's University

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