Dana Daughdrill

Dnr Rifle Works

Gadsde. , Alabama

07.2016 - Current

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Answered constant flow of customer calls with minimal wait times.
Provided primary customer support to internal and external customers.
Recommended products to customers, thoroughly explaining details.
Responded to customer requests for products, services and company information.
Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Offered advice and assistance to customers, paying attention to special needs or wants.
Cultivated customer loyalty, promoted repeat business and improved sales.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Developed community reputation through commitment to customer satisfaction and strong client relationships.
Provided information regarding charge accounts and loyalty programs.
Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.