Dana Davidson
Irving
Summary
Dynamic Office Services Coordinator with proven expertise at Lockton Companies, adept in records management and scheduling. Enhanced operational efficiency through effective communication and streamlined processes. Skilled in paperwork processing, fostering strong relationships with vendors, and driving successful direct mail campaigns, demonstrating both leadership and customer service excellence.
Overview
40
40
years of professional experience
Work History
Office Services Coordinator
Lockton Companies, LLC
11.2011 - 02.2025
- Distributed incoming mail from shipments, couriers and postal delivery to departments within organization.
- Managed front desk area by welcoming and greeting visitors and responding to in-person requests.
- Collected, scanned and logged clients checks and made weekly deposits.
- Answered telephone calls and emails to direct calls and emails to appropriate personnel.
- Monitored stock of office supplies to report shortages to management.
- Operated a Neopost postage meter to register weight of packages and apply meter postage on outgoing mail.
- Schedule conference rooms and work spaces to accommodate office personnel.
Enrollment Specialist
North Central Texas College
01.2011 - 11.2011
- Updated, entered, and reviewed student data.
- Communicated effectively via telephone, email, and in person with prospective students.
- Enhanced customer service by promptly addressing inquiries and resolving issues in a timely manner.
- Conducted comprehensive applicant interviews to determine eligibility and fit for specific programs.
- Generated class rolls for instructors.
- Produced, printed and copied all classroom materials for Lifelong Learning department.
Direct Mail Manager
Sally Beauty Holdings Inc.
01.1985 - 10.2009
- Built and maintained excellent working relationships with vendors, partners and internal teams.
- Maintained accurate and up-to-date mailing lists to maximize deliverability rates and minimize returned mail expenses.
- Increased response rates by implementing targeted direct mail campaigns and optimizing mailing lists.
- Updated mailing list by obtaining current beauty licensees from every state.
- Managed a customer service department with six employees.
Education
Associate of Arts - Business Administration
North Central Texas College
Gainesville, TXNo Degree - Typing And Shorthand
Executive Secretarial School
Dallas, TX05-1980
High School Diploma -
Justin F. Kimball High School
Dallas TX05-1974
Skills
- File management
- Paperwork processing
- Records management
- Scheduling proficiency
- Correspondence
Timeline
Office Services Coordinator
Lockton Companies, LLC
11.2011 - 02.2025
Enrollment Specialist
North Central Texas College
01.2011 - 11.2011
Direct Mail Manager
Sally Beauty Holdings Inc.
01.1985 - 10.2009
Associate of Arts - Business Administration
North Central Texas College
No Degree - Typing And Shorthand
Executive Secretarial School
High School Diploma -
Justin F. Kimball High School
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